Subject: Daily performance summary for LiveSalesman team for Jan 19th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Jan 2022 09:01:46 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 19th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 36 | 0 | 5 | 41
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 15 | 0 | 11 | 26
Jok Kuol | 1 | 3 | 22 | 0 | 5 | 31
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 27 | 0 | 0 | 0 | 12 | 39
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 8 | 27 | 0 | 0 | 35
Alhamzi Mohammed | 0 | 3 | 35 | 0 | 0 | 38
Ankit Kumar | 0 | 2 | 11 | 0 | 0 | 13
Doaa Almutawa | 0 | 1 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 6 | 40 | 0 | 0 | 46
Amir Aziz | 0 | 0 | 0 | 11 | 0 | 11
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 28 | 23 | 186 | 11 | 34 | 282

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 46
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 16
| | Missing items\parts | 2
| | Reschedule Delivery | 2
| | Wrong commitments | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 8
| Refunds and Cancelations | Refund for Other reason | 3
| | Return Request Initiation | 1
Customer Services Total | | | 83
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 2
No Answer | No Answer | No Answer | 2
PreSales | Other Enquiry | (blank) | 2
| | Offers | 4
| | Store Availability | 9
| Policy Related | Delivery Time | 2
| | Return Policy | 1
| Product Related | Product Specification | 45
PreSales Total | | | 63
Grand Total | | | 149

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 2 | 1 | 1 | 4
Ankit Kumar | 0 | 0 | 0 | 1 | 1 | 0 | 2
Malek Hosan | 4 | 1 | 5 | 2 | 0 | 0 | 12
Syed Ataullah | 0 | 1 | 2 | 2 | 0 | 0 | 5
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohammed Ali | 13 | 8 | 0 | 1 | 0 | 0 | 22
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 20 | 10 | 7 | 9 | 2 | 1 | 49

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 8 | 8
Ankit Kumar | 7 | 0 | 4 | 1 | 2 | 27 | 41
Abu Sufian | 14 | 5 | 2 | 3 | 3 | 23 | 50
Waseem Ahemad . Khan | 10 | 2 | 4 | 2 | 2 | 13 | 33
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
Jok Kuol | 2 | 1 | 2 | 0 | 3 | 7 | 15
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 1 | 9 | 4 | 9 | 26
Raghwendra Pratap Singh | 1 | 0 | 2 | 2 | 1 | 3 | 9
Alhamzi Mohammed | 5 | 2 | 2 | 1 | 2 | 0 | 12
Doaa Almutawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 41 | 12 | 17 | 18 | 17 | 93 | 198

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 5 | 5
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 0 | 2 | 7
Mohammed Ali | 2 | 0 | 0 | 1 | 2 | 9 | 14
Murtaza Kutiyanawala | 1 | 0 | 0 | 1 | 1 | 17 | 20
Jok Kuol | 12 | 0 | 0 | 7 | 3 | 5 | 27
Hasan Nour | 0 | 0 | 2 | 1 | 1 | 1 | 5
Raghwendra Pratap Singh | 1 | 0 | 1 | 4 | 1 | 3 | 10
Waseem Ahemad . Khan | 0 | 0 | 1 | 1 | 0 | 1 | 3
Grand Total | 21 | 0 | 4 | 15 | 8 | 43 | 91

Please feel free to reach out for any further clarifications.