Subject: Tech Support Candidate - Hashmi Ansari
From: Hashmi Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Jan 2022 13:19:13 -0500

| | Tech Support Test

Name | Hashmi Ansari
E-mail | [email-masked]
Phone Number | (0522) 7880518888
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Ticketing tool

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | VINSPIRER FM PVT LTD | Training manager | 2018 | 27000
Previous Employer 2 | CORE INTEGRA CONSULTING SERVICES PVT. LTD. | IT Operations & Desktop Support | 2015 | 22500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It is always possible that the website you are trying to book is offline. It is not working for anybody, and therefore, you are not the only person getting the message this site can’t be reached.  Double-check the URL that you’re typing. Check the internet connection thoroughly. If you are online and this issue happens then generally, this error arises due to failing on DNS lookup. DNS is that address that converts the website name to the internet address.  But sometimes, even browser has no clue what to do and thus offers you this error. Their are few things you should try and it will resolve your issue.

1)Clear the browser cache.
2)Reset your browser.
3)Restarting the DNS client.
4)Flushing the DNS cache.
5)Changing the DNS servers.
6)Resetting the TCP/IP address.
7)Run Windows Network troubleshooter.
8)Reinstall the network adapter drivers.
9)Reset the Wi-Fi modem.

You can get a “site cannot be reached” error because of any of the above issues. Once you try all these you will be able to access your site (www.ndtv.com).

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all swipe down from the top of the screen of your phone. Their is an option called Bluetooth, touch and hold that bluetooth icon.Then tap pair new device, If you don't find pair new device, check under "Available devices" or tap more then refresh. Tap the name of your bluetooth speaker device you want to pair with your phone.

What according to you makes you a good candidate for customer service or technical support job?

I have 4 years of experience in technical support role. In my previous company experiences I learnt alot. In that companies they assigned me multiple tasks such as :
Troubleshooting hardware and software issues like MS office,
Skype, Outlook, Anti-virus and VPN issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer
software.

Troubleshooting networking and connection issues.
Overall responsible prepare & present various reports on MS
Excel from portals, Master Data analysis, Consumer Tagging.

Responsible to assure proper working condition of each and
every computer node and to assure proper LAN connectivity
of each computer nodes.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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