Subject: Tech Support Candidate - Abhishek Gandhi
From: Abhishek Gandhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Jan 2022 11:44:02 -0500

| | Tech Support Test

Name | Abhishek Gandhi
E-mail | [email-masked]
Phone Number | (91) 9650655463
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | &Work Co-Working Space | IT Excecutive | July 2021 | 23K
Previous Employer 2 | Radisson Blu Hotel | Network Engineer | Oct 2020 | 15K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device
2 Make Sure the Internet Connection Works
3 Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Open Bluetooth device in your phone
2 On Bluetooth device of speaker
3 Search the name of speaker on your phone
4 Connect with Bluetooth Speaker name

What according to you makes you a good candidate for customer service or technical support job? | From my point of view a good candidate must have good communication skills and patience level because as client we here to listen all the problems of client or customer and react that situation after all the things
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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