Subject: Tech Support Candidate - Vishal Kumar
From: Vishal Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Jan 2022 09:32:38 -0500

| | Tech Support Test

Name | Vishal Kumar
E-mail | [email-masked]
Phone Number | (+91) 9999182554
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Evalueserve.com Pvt. ltd. | System Admin | Currently Working |
Previous Employer 1 | Dell International Pvt. Ltd. | System Engineer | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I'll check Internet is working or not, if there is have any proxy or Internet issue then we will rectify internally the same.
We will also check to open Website in our end is it open or not.
We will also try to ping the Website name from User machine is it reachable or not.
might be the issue have user does not have of access or blocked Website which is comes in Media Category.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all switch on Bluetooth Speaker and make a searchable device to connect with Mobile Device.
Go in the phone General setting- Switch On Bluetooth then add speaker accordingly if have code or password to connect.

What according to you makes you a good candidate for customer service or technical support job? | First of all I listen the problem which is facing by with Customer end and diagnose accordingly and give best solution to fix the issue ASAP of SLA based.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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