Subject: Tech Support Candidate - Bibhas Aon
From: Bibhas Aon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Jan 2022 09:23:01 -0500

| | Tech Support Test

Name | Bibhas Aon
E-mail | [email-masked]
Phone Number | (033) 9681058934
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS | Customer support engineer | 11-02-2022 | 26500
Previous Employer 1 | HCL | Engineer | 31-01-2018 | 17000
Previous Employer 2 | Net connect | Desktop support engineer | 22-05-2016 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Need to check network
If user had internet access
Browser cache deleted

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth on phone
Power on Bluetooth speaker
Search Bluetooth device from mobile
Pair with Bluetooth headphones

What according to you makes you a good candidate for customer service or technical support job? | 8 yrs experience I had.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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