Subject: Chat Audit : Colo
From: Amit Gupta <[email-masked]>
To: "Jet Jason, Paraiso. Gromea" <[email-masked]>, Harsh Sharma <[email-masked]>, Bhupendra Singh <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: deeksha <[email-masked]>, Pritish Nandi <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 19 Jan 2022 05:10:59 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Colo: 

Chat ID: R5TXVHTZY8 (Bhupendra): If customer is looking for support and is an existing customer please use the response : Thank you. I'm escalating this to the Support team. In the future, if you run into any issues with your server, you can also drop an email to [ mailto:[email-masked] | [email-masked] ] or call 1-800-296-8915 for immediate help. 

Chat ID: R5TXJF8E3R (Bhupendra): Customer was looking for colo services so need to provide him with Sales contact number and not support numbers and also need to take the specifications and gather details and e-mail to sales and manager at LSM as per the process. 

Thanks and Regards, 
Amit