Subject: Ticket Audit HFL (Compliance)
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Bhupendra Singh <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 19 Jan 2022 04:48:51 -0700 (MST)

Hi Team, 

Please find the details of the tickets audited for HFL : 

Ticket Number 	Audit Details 	Comments 	Resolution Suggested 
113691 	Cx called us to get his order modified as he did not get the rates that was shown on website and wanted refund 	Shagufa modified order in UC and created ticket and e-mailed customer and escalated to Deb for the refund 	
113603 	Cx e-mailed as she did not recd product and it was held by customs and wanted a refund due to hassles 	Shagufa escalated the ticket to Deb as she was handling it earlier 	
113663 	Cx paid for express shipping charges and wanted Fedex to deliver and then ticket was escalated to Deb as she was handling it 	Cx responded to Deb's e-mail regarding the shipping restrictions and Shane again escalated it to her as she is handling the case/ticket 	
113690 	Cx called in to know the shelf life/expiry and when the product would be delivered 	Shane created the ticket to send e-mail to the customer with the tracking details and advised her about the shelf life of the product 	
13685 	Cx e-mailed as he did not recd the products ordered on 4th Jan 	Escalated case to Deb to check and revert back 	
113684 	Cx requested to cancel his AS and wanted to return the product 	Bhupendra created ticket and escalated to Deb 	
113677 	Cx e-mailed HFL Support to remove few products that he did not wants and ordered by mistake 	Bhupendra made changes to the order and escalated to Deb for refund 	
113674 	Cx called in to cancel AS as she was not aware about it and wanted a refund for the same 	Bhupendra created tciket and escalated to Deb with all the details as product was shipped 	
113689 	Cx e-mailed as he did not recd an order made 3 months back 	Shane escalated the ticket to Deb to look into the issue 	
113648 	Cx e-mailed to follow up and to know if her order was shipped or not for BFO 	Jason escalated the ticket to Deb who handled the case 	
113644 	Cx e-mailed to follow up on a previous ticket and mentioned he did not recd the refund as mentioned in the follow up ticket 	Jason escalated the ticket to Deb who handled the case 	
113639 	Cx called in to cancel his AS order and get refund although order was shipped 	Shagufa created ticket and escalated to Deb 	
113672 	Cx left a VM few days back and mention his AS was cancelled and hence he wants an extra bottle as compensation for the same 	Jason created a ticket for the same and escalated to Deb 	
113688 	Cx called in to get an update on her last order 	Shagufa created a ticket for the same and e-mailed the details to customer 	
113651 	Cx called in to know about the expiry date mentioned on the bottles recd and the shelf life 	Jason created ticket for the same and escalated to Deb who handled it 	

Regards, 

Amit