Subject: Tech Support Candidate - Manish Kumar Sharm
From: Manish Kumar Sharm <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Jan 2022 04:16:50 -0500

| | Tech Support Test

Name | Manish Kumar Sharm
E-mail | [email-masked]
Phone Number | (91) 9910090892
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Qutub Vihar , New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | CRYSTAL TELEVENTURES | APPLICATION SUPPORT ENGINEER | 13 DEC 2021 | 30,000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 - First I will read the error so as per that I can proceed my troubleshooting.

1.1 - If the error is regarding internet connection then I will check my internet connection.

1.2 - If the error is regarding the incorrect website name then I will check whether I have entered the correct web address.

2. I will check my internet connection by opening Google or any other website if that opens but NDTV website doesn't open then it is confirmed my web connection is working.

3. There are various reasons for a website to not open

3.1 - Either the browser found the website to be not secure so it will ask permission to open it or leave the page.

4. - I can try opening the website in incognito mode as well if it opens there then certainly there is issue with cookies and cache and we need to clear them from the browser.

5. - The issue could be of cookies and cache so I will try to clear the cookies and cache of the browser.

These are the steps I will take if I face any issue in opening the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First we will switch on the Bluetooth speaker and the Bluetooth speaker will search for available Bluetooth Devices to pair with.

2. Now we will go to our phone's Bluetooth Settings and enable Bluetooth of our phone.

3. We will check the name of the Bluetooth Speaker and connect with it.

Now the Bluetooth Speaker is connected.

There are certain cases which we may come across apart from this general method.

Case-1 When the Bluetooth speaker is not found in the nearby Bluetooth list.

Then we have to click on search new Bluetooth devices option in our phone's Bluetotth settings so it searches the Bluetooth speaker and connects with it.

What according to you makes you a good candidate for customer service or technical support job?

I have experience in this field and have provided the best customer service experience to customers in the previous organization.

In previous company we had Stars rating provided by the customer as per their experience and I have received more than 100 '5 star ratings' previously.

I understand that to give best customer/technical support we must be thoroughly trained in our product so we can provide best and quick resolutions to our customers.

I never misbehave with customers as I understand they are not angry at personal level it is the issue which bothers them so we must be empathetic with the customers.

I have good communication skills and I am a confident person with never give up attitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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