Subject: Fwd: Transcript of Tuesday, January 18th, 2022, 08:24:49 pm. Operator: Brandon. Visitor: Traveler
From: Ashish Dabral <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Bhupendra Singh <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>, Amit Gupta <[email-masked]>
Date: Wed, 19 Jan 2022 00:15:39 -0700 (MST)

Hi All, 

We have added two canned responses in LiveChat. Please let me know if there is any confusion. 

1. If the customer is asking about which hotels we have in the itinerary. Please use #hotels 

2. If the customer is asking about additional tours. Please use #additional_tours 

I have added the questions and answers for your reference: 

Which hotels are included in the itinerary? 

Once we start planning your trip we will present a selection of hotels at your preferred star level for you to choose from. 

Can I see more information on the additional tours and excursions? 

When we prepare your customized itinerary, we'll make suggestions on some suitable additional day trips, as well as present all the other options available in the destination, with detailed descriptions and more info. 

Regards, 
Ashish Dabral 

From: "LiveChat" <[email-masked]> 
To: "manager" <[email-masked]> 
Sent: Wednesday, January 19, 2022 2:02:09 AM 
Subject: Transcript of Tuesday, January 18th, 2022, 08:24:49 pm. Operator: Brandon. Visitor: Traveler 

		

	

Chat transcript 

		

ref email-enquiries-2022-02 

				

	

		Traveler 	Tue, 01/18/22 08:24:49 pm UTC 	

			is there any place to see what the hotels are? 	

	

		Brandon 	08:24:49 pm 	

			Hi there, can we help you plan your upcoming vacation? 	

	

		Traveler 	08:26:03 pm 	

			also is there more detail on the additional tours? 	

	

		Brandon 	08:26:58 pm 	

			Please visit our website for detailed information https://jaywaytravel.com/destinations 
	Is there any place or itinerary in your mind or you have decided for the tour ? 	

	

		Traveler 	08:27:18 pm 	

			i am on your website and I cannot find those things 	

	

		Brandon 	08:27:45 pm 	

			What are you not able to see ? 	

	

		Traveler 	08:28:03 pm 	

			what are the hotels and more detail on the additional tours 	

	

		Brandon 	08:29:49 pm 	

			Everything is available in our website, once you click on the specific itinerary you would see every schedule and detailed information regarding the hotels. 
	I can help you if you could help me with the itinerary in your mind or you have decided for the tour ? 	

	

		Traveler 	08:32:01 pm 	

			this is not helpful. they all say you will be brought to your accommodations but do not provide the name etc. thanks I am leaving 	

	

			Traveler archived the chat 	08:32:08 pm 	

	

		Duration: 7m 19s 

		Chat started on: [ https://jaywaytravel.com/itineraries/portugal-from-north-to-south#itinerary | https://jaywaytravel...ortugal-from-north-to-south#itinerary ] 
		Referrer: [ https://jaywaytravel.com/trip-ideas?utm_medium=email&utm_source=enquiries&utm_campaign=2022-02 | https://jaywaytravel.com/trip-ideas?utm_medium=email&am... ] 
		Visitor geolocation: Middletown, Connecticut, United States / 73.227.155.135 

		
		[ http://twitter.com/LiveChat | 
						
					 ] 		[ http://facebook.com/LiveChat | 
						
					 ] 	

E-mail from [ https://www.livechatinc.com/powered-by-livechat/?utm_source=chat_transcript&utm_medium=email&utm_campaign=jaywaytravel.com | LiveChat ]