Subject: Re: Transcript of Tuesday, January 18th, 2022, 08:24:49 pm. Operator: Brandon. Visitor: Traveler
From: Ashish Dabral <[email-masked]>
To: Charles Neville <[email-masked]>
Cc: manager <[email-masked]>
Date: Wed, 19 Jan 2022 00:03:38 -0700 (MST)

Hello Charles, 

Thank you for the update. 

I will add those in the LiveChat FAQ and will update the team accordingly. 

Regards, 
Ashish Dabral 

From: "Charles Neville" <[email-masked]> 
To: "manager" <[email-masked]> 
Sent: Wednesday, January 19, 2022 2:33:39 AM 
Subject: Fwd: Transcript of Tuesday, January 18th, 2022, 08:24:49 pm. Operator: Brandon. Visitor: Traveler 

Hi, 
We might not have an FAQ item for these questions: 

is there any place to see what the hotels are? 

also is there more detail on the additional tours? 

but this is incorrect: 

"Everything is available in our website, once you click on the specific itinerary you would see every schedule and detailed information regarding the hotels." 

So here are a couple to add: 

Which hotels are included in the itinerary? 

Once we start planning your trip we will present a selection of hotels at your preferred star level for you to choose from. 

Can I see more information on the additional tours and excursions? 

When we prepare your customized itinerary, we'll make suggestions on some suitable additional day trips, as well as present all the other options available in the destination, with detailed descriptions and more info. 

Hope this helps. 

Charles 

---------- Forwarded message --------- 
From: 'LiveChat' via Sales Forms < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tue, Jan 18, 2022 at 9:32 PM 
Subject: Transcript of Tuesday, January 18th, 2022, 08:24:49 pm. Operator: Brandon. Visitor: Traveler 
To: < [ mailto:[email-masked] | [email-masked] ] > 

		

		

	

Chat transcript 

		

ref email-enquiries-2022-02 

				

	

		Traveler 	Tue, 01/18/22 08:24:49 pm UTC 	

			is there any place to see what the hotels are? 	

	

		Brandon 	08:24:49 pm 	

			Hi there, can we help you plan your upcoming vacation? 	

	

		Traveler 	08:26:03 pm 	

			also is there more detail on the additional tours? 	

	

		Brandon 	08:26:58 pm 	

			Please visit our website for detailed information [ https://jaywaytravel.com/destinations | https://jaywaytravel.com/destinations ] 
	Is there any place or itinerary in your mind or you have decided for the tour ? 	

	

		Traveler 	08:27:18 pm 	

			i am on your website and I cannot find those things 	

	

		Brandon 	08:27:45 pm 	

			What are you not able to see ? 	

	

		Traveler 	08:28:03 pm 	

			what are the hotels and more detail on the additional tours 	

	

		Brandon 	08:29:49 pm 	

			Everything is available in our website, once you click on the specific itinerary you would see every schedule and detailed information regarding the hotels. 
	I can help you if you could help me with the itinerary in your mind or you have decided for the tour ? 	

	

		Traveler 	08:32:01 pm 	

			this is not helpful. they all say you will be brought to your accommodations but do not provide the name etc. thanks I am leaving 	

	

			Traveler archived the chat 	08:32:08 pm 	

	

		Duration: 7m 19s 

		Chat started on: [ https://jaywaytravel.com/itineraries/portugal-from-north-to-south#itinerary | https://jaywaytravel...ortugal-from-north-to-south#itinerary ] 
		Referrer: [ https://jaywaytravel.com/trip-ideas?utm_medium=email&utm_source=enquiries&utm_campaign=2022-02 | https://jaywaytravel.com/trip-ideas?utm_medium=email&am... ] 
		Visitor geolocation: Middletown, Connecticut, United States / 73.227.155.135 

		
		[ http://twitter.com/LiveChat | 
						
					 ] 		[ http://facebook.com/LiveChat | 
						
					 ] 	

E-mail from [ https://www.livechatinc.com/powered-by-livechat/?utm_source=chat_transcript&utm_medium=email&utm_campaign=jaywaytravel.com | LiveChat ]