Subject: Tech Support Candidate - Pritam Singh
From: Pritam Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Jan 2022 22:48:34 -0500

| | Tech Support Test

Name | Pritam Singh
E-mail | [email-masked]
Phone Number | (110070) 8882905147
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vasant Kunj (South Delhi)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Melon infotech | Technical Support executive | | 28000
Previous Employer 1 | Supertech Systems & Services | Technical support executive | | 24000
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check what's showing the error, then accordingly do the further checking process. If website is correct then I will check the internet connection and other things problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Firstly I will on Bluetooth in my mobile.
2) switch on the speaker and their Bluetooth switch.
3) Now checking the device name in my mobile phone that are showing in the Bluetooth list.
4)Connect the same speaker device. After that bluetooth speaker proper working.

What according to you makes you a good candidate for customer service or technical support job? | As per according to me, firstly proper listening and understanding the customers issues. After that step by step his providing to resolution. Finally if issue resolved than I will taking the customer satisfaction feedback thru sms or feedback link mail.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |