Subject: Daily performance summary for LiveSalesman team for Jan 18th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Jan 2022 09:05:28 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 18th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 5 | 17 | 1 | 23
Khaled Sufian | 0 | 0 | 23 | 0 | 23
Mohiuddin Lsm | 0 | 0 | 47 | 5 | 52
Hasan Nour | 0 | 16 | 0 | 9 | 25
Malek Hosan | 2 | 0 | 0 | 0 | 2
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 2 | 0 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 12 | 1 | 0 | 13
Ali Ibraheem | 0 | 0 | 33 | 8 | 41
Asma Alotaibi | 0 | 0 | 53 | 1 | 54
Doaa Almutawa | 0 | 0 | 51 | 1 | 52
Naji Shabanh | 0 | 0 | 24 | 7 | 31
Rayan Suliman | 0 | 0 | 41 | 3 | 44
Shaha alsubaie | 0 | 0 | 49 | 3 | 52
Grand Total | 2 | 35 | 339 | 38 | 414

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 110
| Delivery Related | (blank) | 11
| | Damage during delivery | 2
| | Day of Delivery - Status | 17
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 47
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 3
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 10
| Refunds and Cancelations | (blank) | 4
| | Cancelation | 9
| | Delay collection | 1
| | Product issue | 3
| | Refund for Other reason | 3
| | Refunds after Return | 11
| | Return Request Initiation | 5
Customer Services Total | | | 243
No Answer | No Answer | No Answer | 64
No Answer Total | | | 64
PreSales | (blank) | (blank) | 2
| Other Enquiry | (blank) | 1
| | Offers | 22
| | Payment Methods | 5
| | Store Availability | 3
| | Store Location | 2
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 4
| | Return Policy | 1
| Product Related | (blank) | 1
| | Product Specification | 19
PreSales Total | | | 61
Grand Total | | | 368

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 1 | 0 | 3 | 0 | 0 | 0 | 4
Malek Hosan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 1 | 3 | 0 | 0 | 1 | 7

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 25 | 2 | 3 | 6 | 9 | 30 | 75
Javed Aslam | 10 | 0 | 0 | 1 | 0 | 19 | 30
Malek Hosan | 1 | 0 | 0 | 4 | 2 | 8 | 15
Naji Shabanh | 10 | 3 | 0 | 6 | 3 | 10 | 32
Ali hazzaa | 5 | 3 | 1 | 5 | 6 | 5 | 25
Khaled Sufian | 0 | 0 | 0 | 0 | 1 | 2 | 3
Shaha alsubaie | 11 | 0 | 4 | 0 | 0 | 3 | 18
Ebrahim Qasem | 0 | 5 | 1 | 2 | 0 | 2 | 10
Alhamzi Mohammed | 1 | 1 | 0 | 0 | 0 | 2 | 4
Mohiuddin Lsm | 15 | 2 | 2 | 8 | 4 | 6 | 37
! Hassan Saeed | 1 | 2 | 3 | 2 | 5 | 4 | 17
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 8 | 1 | 2 | 0 | 0 | 1 | 12
Doaa Almutawa | 3 | 0 | 2 | 0 | 1 | 0 | 6
Asma Alotaibi | 1 | 0 | 1 | 0 | 0 | 0 | 2
Syed Ataullah | 6 | 5 | 3 | 0 | 0 | 0 | 14
Rayan Suliman | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 100 | 24 | 22 | 34 | 31 | 93 | 304

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 9 | 0 | 0 | 3 | 0 | 3 | 15
Hasan Nour | 7 | 8 | 7 | 9 | 7 | 10 | 48
Shaha alsubaie | 0 | 0 | 1 | 0 | 0 | 1 | 2
Malek Hosan | 6 | 1 | 0 | 1 | 0 | 6 | 14
Syed Ataullah | 13 | 0 | 0 | 0 | 0 | 1 | 14
Abdulaziz Albishr | 0 | 0 | 0 | 1 | 0 | 0 | 1
Naji Shabanh | 0 | 0 | 1 | 0 | 0 | 0 | 1
! Hassan Saeed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Doaa Almutawa | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ali hazzaa | 0 | 3 | 0 | 0 | 0 | 0 | 3
Samer Salmeh | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 38 | 15 | 9 | 14 | 7 | 21 | 104

Please feel free to reach out for any further clarifications.