Subject: Daily performance summary for LiveSalesman team for Jan 18th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Jan 2022 09:01:25 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 18th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 4 | 14 | 0 | 0 | 18
Raghwendra Pratap Singh | 0 | 0 | 54 | 0 | 10 | 64
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 9 | 0 | 0 | 0 | 0 | 9
Mohammed Ali | 32 | 0 | 4 | 0 | 1 | 37
Jok Kuol | 0 | 2 | 7 | 0 | 12 | 21
Abu Sufian | 0 | 10 | 40 | 0 | 0 | 50
Alhamzi Mohammed | 0 | 5 | 33 | 0 | 0 | 38
Ankit Kumar | 0 | 3 | 5 | 0 | 0 | 8
Waseem Ahemad . Khan | 0 | 2 | 30 | 0 | 6 | 38
Amir Aziz | 0 | 0 | 0 | 11 | 0 | 11
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 41 | 26 | 187 | 11 | 30 | 295

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 31
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 3
| | Delivery Status | 25
| | Missing items\parts | 2
| | Partial Delivery | 1
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 8
| Refunds and Cancelations | Refund for Other reason | 2
Customer Services Total | | | 76
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 1
| | Store Availability | 6
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 51
PreSales Total | | | 60
Grand Total | | | 140

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 2 | 1 | 1 | 4
Ankit Kumar | 0 | 0 | 0 | 1 | 1 | 0 | 2
Malek Hosan | 3 | 4 | 2 | 3 | 0 | 0 | 12
Syed Ataullah | 1 | 0 | 4 | 0 | 0 | 0 | 5
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohammed Ali | 15 | 3 | 1 | 0 | 0 | 0 | 19
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 7 | 8 | 6 | 2 | 1 | 44

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 7 | 8
Ankit Kumar | 7 | 1 | 3 | 1 | 2 | 29 | 43
Abu Sufian | 15 | 2 | 2 | 5 | 5 | 21 | 50
Waseem Ahemad . Khan | 10 | 1 | 5 | 3 | 6 | 15 | 40
Hasan Nour | 0 | 1 | 1 | 0 | 0 | 4 | 6
Jok Kuol | 1 | 1 | 1 | 0 | 3 | 7 | 13
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 2 | 7 | 4 | 11 | 30
Raghwendra Pratap Singh | 1 | 2 | 0 | 3 | 0 | 3 | 9
Alhamzi Mohammed | 9 | 4 | 0 | 2 | 2 | 0 | 17
Grand Total | 49 | 13 | 14 | 21 | 22 | 97 | 216

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohammed Ali | 2 | 0 | 0 | 1 | 3 | 9 | 15
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 3 | 4
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 1 | 17 | 19
Jok Kuol | 16 | 0 | 3 | 6 | 2 | 5 | 32
Hasan Nour | 1 | 1 | 1 | 1 | 0 | 2 | 6
Raghwendra Pratap Singh | 3 | 2 | 0 | 4 | 2 | 3 | 14
Waseem Ahemad . Khan | 2 | 0 | 0 | 1 | 0 | 0 | 3
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 25 | 3 | 4 | 14 | 9 | 41 | 96

Please feel free to reach out for any further clarifications.