Subject: Chat Audit : Colo
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Bhupendra Singh <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 18 Jan 2022 04:13:24 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Colo: 

Chat ID: R5IVZTGY1K (Shagufa): Incomplete chat, customer left the chat without responding. 

Chat ID: R5IVDQCWT5 (Bhupendra): Chat was handled pretty well and as per process guidelines. 

Chat ID: R5GVGGRKXH (Bhupendra): Chat was handled well and as per process specifications and answered customer queries as well. 

Thanks and Regards, 
Amit