Subject: Ticket Audit HFL (Compliance)
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Shagufa Anam <[email-masked]>, Bhupendra Singh <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 18 Jan 2022 03:02:05 -0700 (MST)

Hi Team, 

Please find the details of the tickets audited for HFL : 

Ticket Number 	Audit Details 	Comments 	Resolution Suggested 
113643 	Cx e-mailed and wanted to know if his went thru successfully 	E-mail was sent as per the process however the order number needed to be updated on the order number section in left pane 	
113641 	Cx contacted via chat and wanted to login/create an account and also wanted transcript to be e-mailed 	Shagufa informed about the link to create user Id and password and e-mailed the chat transcript as well 	
113627 	Cx e-mailed and wanted to know why BFO was delayed and then in the next e-mail he asked support rep to cancel his order 	Jason escalated ticket to Deb to honor customer's request 	
113639 	Ticket created as customer wanted to cancel Auto ship for Lean Optimiser 	Shane created ticket fo customer's request cancelled AS and escalated to Deb as product was already shipped 	
113609 	Cx e-mailed HFL Support regarding dosage as he was also consuming other medicines 	Shane escalated issue to Deb as it was technical and he had no scientific/medical knowledge about the medicines that was asked by customer 	
113638 	Cx e-mailed HFL Support to cancel AS subscription as he had reached health goals that he was looking to achieve 	Shane cancelled the AS order and e-mailed the same to Cx and resolved the ticket 	
13636 	Cx e-mailed HFL Support to get an update on his order status 	Shane checked the details and advised about the BFO updated as per the process and e-mailed it to the Cx 	
113637 	Cx e-mailed HFL Support to make changed in his order that was placed today 	Shane escalated the ticket to Deb to do the needful 	
113631 	Cx e-mailed HFL Support to cancel AS subscription and get a refund for the same 	Brandon e-mailed the Cx after cancelling the AS and escalated to Deb as order was already shipped 	
113629 	Cx e-mailed HFL Support to cancel order and get a refund for the same 	Brandon e-mailed the Cx and escalated to Deb for the refund request received 	
113616 	Cx contacted HFL Support as he had not recd BFO which he ordered more than 10 days back, 	Brandon e-mailed the customer about the same and escalated to Deb who advised customer about the BFO delay and mentioned it would be shipped soon 	
113615 	Cx contacted HFL Support as he had not recd BFO which he ordered few days back, 	Brandon e-mailed the customer about the same and escalated to Deb who advised customer about the BFO delay and mentioned it would be shipped soon 	
113608 	Cx contacted HFL Support saying that product did not worked for him as he tried for 30 days 	Jason escalated ticket to Deb and e-mailed customer regarding the same 	
113607 	Cx contacted HFL Support saying that she did not recd the replacement product as promised 	Jason escalated the case to Deb who replied to customer saying that it would be shipped soon 	
113635 	Cx contacted HFL Support saying that he did not recd the product and it has been few weeks that he ordered 	Shane replied to the customer via e-mail advising him about the delay in BFO as per the process update and advised it would be shipped once received however she missed to escalate it to Deb 	advised her to work on the ticket and make changes and escalate it to Deb 

Thanks and Regards, 

Amit