Subject: Daily performance summary for LiveSalesman team for Jan 17th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Jan 2022 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 17th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 11 | 0 | 0 | 11
! Hassan Saeed | 0 | 0 | 45 | 1 | 46
Khaled Sufian | 0 | 0 | 39 | 0 | 39
Mohiuddin Lsm | 0 | 0 | 56 | 10 | 66
Shaha alsubaie | 0 | 0 | 25 | 16 | 41
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 0 | 0 | 28 | 3 | 31
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 7 | 0 | 0 | 7
Jok Kuol | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 35 | 2 | 37
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Samer Salmeh | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 9 | 0 | 1 | 10
Asma Alotaibi | 0 | 0 | 51 | 1 | 52
Naji Shabanh | 0 | 0 | 31 | 4 | 35
Syed Ataullah | 0 | 0 | 23 | 3 | 26
Grand Total | 0 | 28 | 333 | 42 | 403

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 111
| Delivery Related | Day of Delivery - Status | 18
| | Delayed Delivery (Furniture) | 14
| | Delayed Delivery (HH) | 2
| | Delivery Status | 49
| | Missing items\parts | 3
| | Partial Delivery | 2
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 8
| | Refund for Other reason | 2
| | Refunds after Return | 4
| | Return item not received | 1
| | Return Request Initiation | 4
Customer Services Total | | | 233
Mattress Related | (blank) | (blank) | 1
Mattress Related Total | | | 1
No Answer Total | | | 58
No Answer | No Answer | No Answer | 58
PreSales | Other Enquiry | (blank) | 1
| | Offers | 13
| | Payment Methods | 3
| | Promo Code | 1
| | Store Availability | 3
| | Store Location | 4
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | Product Specification | 19
PreSales Total | | | 47
Grand Total | | | 339

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 1 | 2
Syed Ataullah | 1 | 1 | 2 | 0 | 0 | 0 | 4
Malek Hosan | 0 | 3 | 0 | 0 | 0 | 0 | 3
Grand Total | 1 | 4 | 2 | 0 | 1 | 1 | 9

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 2 | 8 | 0 | 9 | 27 | 46
Javed Aslam | 0 | 0 | 0 | 1 | 0 | 19 | 20
Malek Hosan | 1 | 0 | 0 | 5 | 2 | 8 | 16
Naji Shabanh | 6 | 3 | 2 | 4 | 2 | 11 | 28
Ali hazzaa | 9 | 2 | 1 | 6 | 5 | 4 | 27
Shaha alsubaie | 32 | 0 | 4 | 0 | 0 | 4 | 40
! Hassan Saeed | 1 | 3 | 2 | 4 | 3 | 6 | 19
Khaled Sufian | 1 | 0 | 0 | 0 | 1 | 2 | 4
Ebrahim Qasem | 4 | 2 | 1 | 1 | 0 | 3 | 11
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohiuddin Lsm | 13 | 2 | 6 | 8 | 3 | 7 | 39
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 1 | 0 | 2 | 0 | 1 | 0 | 4
Doaa Almutawa | 2 | 1 | 1 | 0 | 1 | 0 | 5
Asma Alotaibi | 1 | 0 | 1 | 0 | 0 | 0 | 2
Syed Ataullah | 13 | 2 | 1 | 0 | 0 | 0 | 16
Grand Total | 85 | 17 | 29 | 29 | 27 | 93 | 280

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 6 | 0 | 0 | 4 | 0 | 5 | 15
Hasan Nour | 5 | 5 | 10 | 4 | 6 | 12 | 42
Malek Hosan | 8 | 1 | 0 | 1 | 1 | 7 | 18
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 1 | 3
Asma Alotaibi | 0 | 0 | 0 | 0 | 1 | 0 | 1
! Hassan Saeed | 0 | 1 | 1 | 0 | 0 | 0 | 2
Naji Shabanh | 0 | 1 | 0 | 0 | 0 | 0 | 1
Doaa Almutawa | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ali hazzaa | 8 | 0 | 0 | 0 | 0 | 0 | 8
Samer Salmeh | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 34 | 9 | 11 | 9 | 8 | 25 | 96

Please feel free to reach out for any further clarifications.