Subject: Daily performance summary for LiveSalesman team for Jan 17th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Jan 2022 09:01:20 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 17th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 12 | 0 | 0 | 12
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 9 | 37 | 0 | 1 | 47
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 22 | 1 | 6 | 0 | 4 | 33
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 1 | 0 | 23 | 24
Amir Aziz | 1 | 0 | 0 | 14 | 0 | 15
Abu Sufian | 0 | 7 | 23 | 0 | 0 | 30
Ankit Kumar | 0 | 5 | 22 | 0 | 0 | 27
Doaa Almutawa | 0 | 1 | 0 | 0 | 0 | 1
Raghwendra Pratap Singh | 0 | 1 | 36 | 0 | 7 | 44
Samer Salmeh | 0 | 3 | 0 | 0 | 0 | 3
Waseem Ahemad . Khan | 0 | 6 | 55 | 0 | 0 | 61
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 1
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 23 | 33 | 192 | 14 | 36 | 298

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 60
| Delivery Related | Delivery Status | 26
| | Partial Delivery | 1
| Product Complaint | (blank) | 5
| | Complaint within Warranty | 2
| Refunds and Cancelations | Cancelation | 1
| | Return Request Initiation | 1
Customer Services Total | | | 96
Mattress Related | Post-Sales | Sagging | 1
Mattress Related Total | | | 1
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 2
| | Offers | 1
| | Payment Methods | 1
| | Promo Code | 2
| | Website/App Issues | 1
| Product Related | (blank) | 1
| | Pricing | 3
| | Product Specification | 54
PreSales Total | | | 66
Grand Total | | | 163

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 3 | 0 | 1 | 1 | 5
Ankit Kumar | 0 | 0 | 0 | 1 | 1 | 0 | 2
Malek Hosan | 2 | 6 | 3 | 0 | 0 | 0 | 11
Syed Ataullah | 1 | 2 | 2 | 0 | 0 | 0 | 5
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohammed Ali | 16 | 0 | 1 | 0 | 0 | 0 | 17
Grand Total | 19 | 8 | 10 | 1 | 2 | 1 | 41

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 7 | 8
Ankit Kumar | 5 | 4 | 1 | 1 | 2 | 28 | 41
Abu Sufian | 11 | 2 | 0 | 4 | 7 | 21 | 45
Waseem Ahemad . Khan | 11 | 5 | 4 | 8 | 8 | 17 | 53
Hasan Nour | 0 | 1 | 1 | 0 | 0 | 5 | 7
Jok Kuol | 1 | 1 | 0 | 3 | 1 | 7 | 13
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 4 | 7 | 8 | 12 | 33
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 3 | 1 | 1 | 2 | 0 | 4 | 11
Alhamzi Mohammed | 7 | 1 | 0 | 2 | 0 | 0 | 10
Doaa Almutawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Samer Salmeh | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 45 | 15 | 11 | 27 | 26 | 102 | 226

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohammed Ali | 5 | 1 | 0 | 3 | 4 | 8 | 21
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 2 | 3
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 1 | 17 | 19
Jok Kuol | 12 | 1 | 4 | 4 | 0 | 6 | 27
Hasan Nour | 0 | 3 | 0 | 1 | 0 | 1 | 5
Raghwendra Pratap Singh | 0 | 3 | 1 | 4 | 1 | 2 | 11
Waseem Ahemad . Khan | 0 | 0 | 2 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 8 | 7 | 13 | 7 | 38 | 92

Please feel free to reach out for any further clarifications.