Subject: RE: [External]Noise Cancellation & Other Queries
From: Jonathon Segars <[email-masked]>
To: Abhishek Kumar <[email-masked]>
Cc: Julia Brasfield <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>, Jennifer <[email-masked]>
Date: Mon, 17 Jan 2022 19:53:04 +0000

Abhishek,

Glad to hear the listen/barge feature is working as expected.

Regarding noise cancellation, the best option is to use a headset that provides active noise cancellation. Unfortunately, 3CX does not recommend a specific model, and officially only supports Sennheiser headsets, which means I can’t provide a specific recommendation either.

I have seen clients use both Plantronics and Jabra devices without issue, however. The software does have one built in “Echo Cancellation” option that is typically enabled by default. To check, you can click on settings in the application (bottom right hand corner of the 3CX app), Audio Options, and then see if the top option, Echo Cancellation, is checked.

Jonathon Segars

Technical Support Engineer

919-484-1010<tel:919-484-1010>

Need technical support? Create a ticket: [email-masked]<mailto:[email-masked]>

 <https://www.worksmart.com>

From: Abhishek Kumar <[email-masked]>
Sent: Monday, January 17, 2022 11:49 AM
To: Jonathon Segars <[email-masked]>
Cc: Julia Brasfield <[email-masked]>; saurabh <[email-masked]>; deeksha <[email-masked]>; Ashish Dabral <[email-masked]>; Jennifer <[email-masked]>
Subject: [External]Noise Cancellation & Other Queries

Hi Jonathon

The "Barge-Ins" and "Whisper" options are now working perfectly. Sincere Thanks for your efforts.
We need some help for the following:

 1.  How do we set-up/configure noise cancellation on 3CX? We were unable to find an option. We tried using Krisp for noise cancellation in some cases but it does not seem to work with 3CX. Is there a particular headset model that 3CX recommends?
 2.  Do we have a voicemailbox configured? How do we access it? The option on the 3CX softphone returned a blank page/non-responsive for the agents. Are we doing it wrong or is there some setup that's needed?

Regards

Abhishek Kumar
Service Delivery Manager
LiveSalesman