Subject: Re: Noise Cancellation & Other Queries
From: Abhishek Kumar <[email-masked]>
To: Julia Brasfield <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>, Jennifer <[email-masked]>
Date: Mon, 17 Jan 2022 12:49:08 -0700 (MST)

Hi Julia 

This requires some additional authentication: 

Can we please set this up over a phonecall tomorrow, if it is okay? 

Thank You 

Abhishek 

From: "Julia Brasfield" <[email-masked]> 
To: "abhishek kumar" <[email-masked]> 
Cc: "Jonathon Segars" <[email-masked]>, "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Jennifer" <[email-masked]> 
Sent: Monday, January 17, 2022 10:45:41 PM 
Subject: Re: Noise Cancellation & Other Queries 

Abhishek, 

The voice mails go to the gmail account - it's not a part of 3CX. 

Log into [ http://gmail.com/ | gmail.com ] 
Email is [ mailto:[email-masked] | [email-masked] ] 
Password is steelehair2! 
It may have a popup saying a security email will be sent to an email address starting with "s" and that's fine. 

If a client leaves a voicemail to cancel their appointment a rep needs to call back and say we received the cancellation request. If the agent gets the client's voicemail just leave a message stating we received the cancellation request and if it's for the same day there may be a no show fee (if they tell you be sure to put why they're canceling in the appointment memo when canceling). If it's for another day no need to mention the no show fee. 

On Mon, Jan 17, 2022 at 11:48 AM Abhishek Kumar < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Jonathon 

The "Barge-Ins" and "Whisper" options are now working perfectly. Sincere Thanks for your efforts. 
We need some help for the following: 

    1. How do we set-up/configure noise cancellation on 3CX? We were unable to find an option. We tried using Krisp for noise cancellation in some cases but it does not seem to work with 3CX. Is there a particular headset model that 3CX recommends? 
    2. Do we have a voicemailbox configured? How do we access it? The option on the 3CX softphone returned a blank page/non-responsive for the agents. Are we doing it wrong or is there some setup that's needed? 

Regards 

Abhishek Kumar 
Service Delivery Manager 
LiveSalesman 

-- 
Julia Brasfield 

3824 Highlands Parkway SE 
Smyrna, GA 30082 
O: [ tel:(404)%20262-9499 | 404.262.9499 ] 
M: [ tel:(803)9601763 | 4 ] 04.414.4420 
[ mailto:[email-masked] | [email-masked] ] 
[ http://www.bobsteele.com/ | www.bobsteele.com ]