Subject: Re: Noise Cancellation & Other Queries
From: Julia Brasfield <[email-masked]>
To: Abhishek Kumar <[email-masked]>
Cc: Jonathon Segars <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>, Jennifer <[email-masked]>
Date: Mon, 17 Jan 2022 12:15:41 -0500

Abhishek,

The voice mails go to the gmail account - it's not a part of 3CX.

Log into gmail.com
Email is [email-masked]
Password is steelehair2!
It may have a popup saying a security email will be sent to an email
address starting with "s" and that's fine.

If a client leaves a voicemail to cancel their appointment a rep needs to
call back and say we received the cancellation request. If the agent gets
the client's voicemail just leave a message stating we received the
cancellation request and if it's for the same day there may be a no show
fee (if they tell you be sure to put why they're canceling in the
appointment memo when canceling). If it's for another day no need to
mention the no show fee.

On Mon, Jan 17, 2022 at 11:48 AM Abhishek Kumar <[email-masked]>
wrote:

> Hi Jonathon
>
> The "Barge-Ins" and "Whisper" options are now working perfectly. Sincere
> Thanks for your efforts.
> We need some help for the following:
>
>    1. How do we set-up/configure noise cancellation on 3CX? We were
>    unable to find an option. We tried using Krisp for noise cancellation in
>    some cases but it does not seem to work with 3CX. Is there a particular
>    headset model that 3CX recommends?
>    2. Do we have a voicemailbox configured? How do we access it? The
>    option on the 3CX softphone returned a blank page/non-responsive for the
>    agents. Are we doing it wrong or is there some setup that's needed?
>
>
> Regards
>
> Abhishek Kumar
> Service Delivery Manager
> LiveSalesman
>
>
>

-- 
Julia Brasfield

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