Subject: Arabic Language Test - Asghar Ali
From: Asghar Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Jan 2022 07:40:32 -0500

| | Foreign Language Screening Test

Name | Asghar Ali    /  (91) 9643055072    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings from Live Sales Man.
We are sorry for your inconvenience Sir, as we are trying to provide good services for our customers. Your order is dispatched and is on the way. For a technical issue it is running late and delivered to by tomorrow. Please send your order number and address in order to track your parcel.
Thanks
Team Live Salesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
We are sorry for this. We are concerned about this and took necessary steps regarding your grievance. Don't worry we are trying to resolve your problem and will do as per our company's policies.
Regards
Homebox Team

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