Subject: Ticket Audit HFL (Compliance)
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Bhupendra Singh <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 17 Jan 2022 05:38:03 -0700 (MST)

Hi Team, 

Please find the details of the tickets audited for HFL : 

Ticket Number 	Audit Details 	Comments 
113513 	Shagufa escalated the ticket internally to Deb who was working on the query 	Escalated as per the process and in SLA (30 minutes) 
113597 	Ticket router to Shipping (Deb) as he did not recd the order 	New ticket created as per process for delay in delivery 
113591 	Ricket escaled to deb for refund, AS cancelled as per customer's request 	New ticket created as per process for AS Cancellation and refund 
113596 	Customer e-mailed to cancel subscription 	It was cancelled as per the process and e-mail sent to customer informing same however ticket was not resolved and put on hold 
113476 	Ticket was escalated to Deb as she was working on ti 	Escalated as per the process and in SLA (30 minutes)