Subject: Jayway Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Bhupendra Singh <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 17 Jan 2022 04:49:14 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R5TP7C9JG6 (Jason): Chat was handled well and as per process guidelines. 

Chat ID: R5YQ21MIIL (Bhupendra): Customer had advised about the travel destination so that was no point asking about it again, the customer did not respond after that and left the chat. 

Chat ID: R54RZCSVE4 (Bhupendra): The customer left the chat when asked about the travel destination. 

Chat ID: R55R0DR0SF (Bhupendra): Chat was closed as Bhupendra had lost internet connection. 

Chat ID: R59S1103T1 (Harsh): Chat was handled pretty well and as per process guidelines and expectations. 

Chat ID: R59S61CZO3 (Harsh): Continuation of the above chat. 

Chat ID: R5FT14VH8X (Bhupendra): For any travel agent-related question/query, please advise the customer to visit the link:https://jaywaytravel.com/travel-agents and answer their queries (specific) as per the details mentioned in the link. 

Chat ID: R5GT5BD0BO (Harsh): The customer left the chat before his query could be answered. 

Chat ID: R5LU75LG35 (Shagufa): For any travel agent-related question/query, please advise the customer to visit the link:https://jaywaytravel.com/travel-agents and answer their queries (specific) as per the details mentioned in the link. 

Chat ID: R5MU2A26YW (Shagufa): Chat was handled perfectly well and as per process guidelines and expectations. 

No abandoned/missed chat. 

Thanks and Regards, 
Amit