Subject: Tech Support Candidate - Vanshika Pal
From: Vanshika Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Jan 2022 06:10:26 -0500

| | Tech Support Test

Name | Vanshika Pal
E-mail | [email-masked]
Phone Number | (+91) 98264 93872
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FIS global | Remote support | 10 feb | 18
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connection
2. Check vpn is connected or not
3 proxy check
4 still not working then check user have access of that link or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 open BT in my phone
2 open speaker
3 pair both
4 connected

What according to you makes you a good candidate for customer service or technical support job?

To certified customer while resolved his issues.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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