Subject: RE: EPOS Roster-14th to till 21st Jan
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Saurabh Dadu <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 17 Jan 2022 10:49:55 +0000

No worries, thank you Pritish!

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>
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From: Pritish Nandi <[email-masked]>
Sent: 17. januar 2022 11:49
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Ashish Dabral <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Saurabh Dadu <[email-masked]>; deeksha <[email-masked]>
Subject: Re: EPOS Roster-14th to till 21st Jan

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Apologies Heta,

Generally, I try to update all changes in advance, however, this one slipped my mind. I will keep this in mind and will update you in advance.

Regards,
Pritish

________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Cc: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 17, 2022 4:11:35 PM
Subject: RE: EPOS Roster-14th to till 21st Jan

Hi Pritish,

Thank you for the clarification.

If you could inform us in advance about these changes it would be good.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7C0d05adf8e6d14aafb22008d9d9a703dd%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637780133618969668%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=zkhZFAj1%2FCgIofrr2n83lEePgeu6uoXwsDqY%2Fg9Ylq4%3D&reserved=0>
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From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Sent: 17. januar 2022 10:07
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Ashish Dabral <[email-masked]<mailto:[email-masked]>>; Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>
Subject: Re: EPOS Roster-14th to till 21st Jan

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

The reason for the changes is because of the issues we have had some behavior issues in the US shift. The movement of Rosette in the US shift is temporary and she will be aligned back in the EMEA shift in some time.

We do not have a lot of French Calls in EMEA so she was sent to the US shift to supervise the team.

Including her, we have 3 agents in the US shift so that should be enough for now as the call flow is not that high (based on the report sent recently). If the number changes we will add one more agent in
the US shift.

Regards,
Pritish

________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 17, 2022 1:05:51 PM
Subject: RE: EPOS Roster-14th to till 21st Jan

Hello Ashish,

Thank you. I noticed that Rosette is in the US shift and Modassir and Shivangi in EMEA. Is Rosette not needed for the French calls and do we have enough coverage for the US?

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7C0d05adf8e6d14aafb22008d9d9a703dd%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637780133618969668%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=zkhZFAj1%2FCgIofrr2n83lEePgeu6uoXwsDqY%2Fg9Ylq4%3D&reserved=0>
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From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Sent: 14. januar 2022 16:36
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Subject: EPOS Roster-14th to till 21st Jan

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Heta,

Here is the attached roster for 14th Jan to till 21st Jan. Please let me know if there any discrepancy.

Regards,
Ashish Dabral