Subject: Tech Support Candidate - Skand Pandey
From: Skand Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Jan 2022 05:47:18 -0500

| | Tech Support Test

Name | Skand Pandey
E-mail | [email-masked]
Phone Number | (91) 7017080930
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCSL | Systems Engineer | | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will check my internet connection whether my system is getting the connectivity or not. I will also check whether my browser is updated to latest version and it is compliant with necessary protocols. If all these things are correct to this stage then I will check if the website is not working on my system alone or if it is down for everyone. If that is not the case then I will clear cache memory of the browser and restart my device. The website should work now.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth device.
2. Enable bluetooth on mobile device.
3. Scan for the Bluetooth speaker.
4. Enter the password.
5. Bluetooth speaker should now be connected to the mobile device.

What according to you makes you a good candidate for customer service or technical support job? | I am working in a technical environment from past 2 years I have come across various kind of situations where technical requests are escalated to me and I provided appropriate resolution. I clearly understands the concept of client satisfaction and task deadline rules. This should make me a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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