Subject: Tech Support Candidate - Suraj Kumar
From: Suraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Jan 2022 05:24:02 -0500

| | Tech Support Test

Name | Suraj Kumar
E-mail | [email-masked]
Phone Number | (091) 8368159877
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PS intelegencia | Back office analyst | 31st Jan 2022 | 42500
Previous Employer 1 | Ressuite technology pvt.ltd. | Customer care executive | 30 sep 2019 | 29400
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check do my ISP is working properly.
2. I will clear cookies and caches to check browser issue.
3. Still if I am facing the same issue, after clearing the browser and ISP than I will switch it other browser to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will turn on the Bluetooth speaker first.
2. I will turn on the Bluetooth on mobile phone.
3. I will pair the speaker and mobile on Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | I have approx 4.9 years of experience in customer service as well as in service desk. I am a fast learner and can adapt any environment easily to give my best to the work.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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