Subject: New Reply Received - LM Britomart Virtual Connectivity to LMI server
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 17 Jan 2022 05:47:38 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  LM Britomart Virtual Connectivity to LMI server  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olesia,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Apologies, we haven’t had any downtime from classes to remove the iPad (we have them running from 5 am through to 9 pm). I’ve noticed that both LM Britomart (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>)
 and LM Howick (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>) have had schedule changes, but the sync timer hasn’t reset (Howick is now at 10 days since last “sync”). LM Britomart and LM Howick are the only clubs that have upgraded
 to the newer (latest) Virtual App, which is why I’m concerned that this is an App error, rather than an iPad not syncing.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Is there anyway to raise with the App developer just in case?</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Cheers,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<span style="mso-fareast-language:EN-US">Rhys </span><span style='font-family:"Segoe UI Emoji",sans-serif;mso-fareast-language:EN-US'>&#128522;</span><span style="mso-fareast-language:EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><b><span lang="EN-US"></span></b></div>
<div dir="ltr" style="mso-line-height-rule:exactly;-webkit-text-size-adjust:100%;direction:ltr"><table cellpadding="0" cellspacing="0" border="0" style="background-color:#FFFFFF;width:100%">
<tbody>
<tr style="color:#7F7F7F;font-size:10.67px;font-style:normal;font-weight:400;white-space:nowrap"><td align="left" style="vertical-align:top;font-family:Arial"><br></td></tr>
<tr style="font-size:0"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0">
<tbody>
<tr style="font-size:0"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#595959;font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:10.67px">
<td align="left" style="vertical-align:top;color:#000001;font-family:Arial">Rhys Finlayson<span style="font-family:remialcxesans;font-size:1px;color:#FFFFFF;line-height:1px">​</span>
</td>
<td align="left" style="vertical-align:top;font-family:Arial">  | </td>
<td align="left" style="vertical-align:top;font-family:Arial">Group Fitness Manager</td>
</tr></tbody></table></td></tr>
<tr style="font-size:0"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#595959;font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:10.67px">
<td align="left" style="vertical-align:top;font-family:Arial">Les Mills Britomart</td>
<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial"><a href="mailto:[email-masked]" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#0070C0" rel="noreferrer"><strong style="font-weight:400"><span style="text-decoration:underline">[email-masked]</span></strong></a></td>
</tr></tbody></table></td></tr>
</tbody>
</table></td></tr>
<tr style="font-size:0"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#7F7F7F;font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:10.67px">
<td align="left" style="vertical-align:top;font-family:Arial">2 Britomart Place</td>
<td align="left" style="vertical-align:top;font-family:Arial">, </td>
<td align="left" style="vertical-align:top;font-family:Arial">Auckland</td>
<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial"><a href="http://www.lesmills.co.nz/" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#0070C0" rel="noreferrer"><strong style="font-weight:400"><span style="text-decoration:underline">www.lesmills.co.nz</span></strong></a></td>
</tr></tbody></table></td></tr>
<tr style="font-size:0"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#7F7F7F;font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:10.67px">
<td align="left" style="vertical-align:top;font-family:Arial">P: <a href="tel:(09)%20367%202207" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#7F7F7F" rel="noreferrer"><strong style="font-weight:400">(09) 367 2207</strong></a> </td>
<td align="left" style="vertical-align:top;font-family:Arial">|</td>
<td align="left" style="vertical-align:top;font-family:Arial"> M: <a href="tel:021%20111%206138" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#7F7F7F" rel="noreferrer"><strong style="font-weight:400">021 111 6138</strong></a>
</td>
</tr></tbody></table></td></tr>
<tr style="font-size:0"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;line-height:normal"><tbody><tr style="font-size:0"><td align="left" style="padding:10px 0;vertical-align:top"><a href="http://www.lesmills.co.nz/" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTM5MTUwOTUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.zWUjMdIKmgYF2g4GeDqw8y42BsjSMfCQwL2yREOUtBg" width="300" alt="" style="width:300px;min-width:300px;max-width:300px;font-size:0"></a></td></tr></tbody></table></td></tr>
<tr style="font-size:0"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="white-space:normal;color:#BFBFBF;font-size:10.67px;font-family:Arial;font-weight:700;font-style:normal;text-align:justify;width:370px"><tbody><tr style="font-size:8px"><td style="font-family:Verdana,sans-serif">Unsubscribe<span style="font-weight:400">: To unsubscribe from any further communications from this email address please reply UNSUBSCRIBE in the subject line of a reply email.<br>​</span><br>
</td></tr></tbody></table></td></tr>
</tbody>
</table></div>
<div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Monday, 17 January 2022 5:50 PM<br>
<b>To:</b> Rhys Finlayson &lt;[email-masked]&gt;<br>
<b>Cc:</b> Carla Fitzsimons &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: LM Britomart Virtual Connectivity to LMI server</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Rhys,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>This is a quick follow up email.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Did you follow our instructions from the previous email. If yes, did it resolve your issue with the App?</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We will keep this ticket open for another 48 hours if you have any further questions.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#183247'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
<br>
Ticket: <a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f5139&amp;umid=2f09736b-6726-4baa-8bce-3f705386daf3&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-ac12b3ab9991281d27b9982c18829ea982978a00" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5139</a></span>
</div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Wed, 12 Jan at 6:53 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Rhys,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for your reply.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>If your iPad is still not syncing, you can remove the device from within the scheduler and reconnect by following the below steps:<br>
<br>
Please note: the below solution will delete all the content.  Please refer to <a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fen%2fsupport%2fsolutions%2farticles%2f36000084207%2dhow%2dlong%2dwill%2ddownloads%2dtake%2d&amp;umid=2f09736b-6726-4baa-8bce-3f705386daf3&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-a91173067b46102387fe1331d0285693be0abf78" rel="noreferrer">
'How long will downloads take?'</a> for advise on maximising downloads.<br>
<br>
1. Log into the Virtual scheduler tool via your desktop at <a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.lesmillsvirtual.com&amp;umid=2f09736b-6726-4baa-8bce-3f705386daf3&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-1bcf4de9d3410df4486910537799d376358c5d72" rel="noreferrer">
www.lesmillsvirtual.com</a> with your Virtual username and password.<br>
2. Click on the Settings icon and select 'Manage Devices' .<br>
3. To the right you will see options to ‘REMOVE DEVICE’. Click on the option that corresponds to the device you would like to remove.<br>
4. Click the Green button: SAVE CHANGES to process the device unlinking.<br>
5. Once this has processed, it will take 5 minutes for the app to become ready for connecting/pairing with your studio timetable.<br>
6. Log into the iPad app with your Virtual username and password and select your studio from the list and begin setup.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please let us know how it goes.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f5139&amp;umid=2f09736b-6726-4baa-8bce-3f705386daf3&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-ac12b3ab9991281d27b9982c18829ea982978a00" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5139</a> </span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Tue, 11 Jan at 11:33 AM
<span class="separator">, Rhys Finlayson &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>Hi Pritish, </span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>Based on your explanation below of the sync time, this hasn’t been happening a couple of times a day, the sync time only resets if I force
 close the app, or run the diagnostic test. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>The class schedule changes I have made after the diagnostic test yesterday and the adjustments I made 90 minutes ago, have not reset the sync
 time either, and it’s now at the 21 hours, and 1 day respectively. Could we re-open this ticket and investigate this please?
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div id="ms-outlook-mobile-signature">
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Cheers,
</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Rhys :)</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><img width="450" height="158" style="width:4.6875in;height:1.6458in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTMzNzg5NzAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.VMdQnx1mgyYfFj_VlcgEyX6lT0YglD_CBkQG9bvpMn8"></span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><img width="575" height="172" style="width:5.9895in;height:1.7916in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTMzNzg5NzEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.9WV5Oa08KKldlh8IQ5U903tEqq9vLdEtF2X4VdYYjP0"></span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div id="id-fea7457f-0493-412d-b4ed-35bbba83d3af">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
<hr style="color:black" align="center">
</span></div>
<div id="divRplyFwdMsg">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:white">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm"></td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal">
<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#000001'>Rhys Finlayson</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:white'>​</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#000001'>
</span>
</div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'>  | </span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'>Group Fitness Manager</span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'>Les Mills Britomart</span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'> | </span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#0070C0;font-weight:normal'>[email-masked]</span></strong></a></span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>2 Britomart Place</span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>, </span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>Auckland</span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'> | </span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'><a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.lesmills.co.nz&amp;umid=2f09736b-6726-4baa-8bce-3f705386daf3&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-4190e5bb77dec62ab4b7fae1b00b1c19fe2b18ec" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#0070C0;font-weight:normal'>www.lesmills.co.nz</span></strong></a></span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>P: <a href="tel:(09)%20367%202207" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#7F7F7F;font-weight:normal;text-decoration:none'>(09) 367 2207</span></strong></a> </span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>|</span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'> M: <a href="tel:021%20111%206138" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#7F7F7F;font-weight:normal;text-decoration:none'>021 111 6138</span></strong></a>
</span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:7.5pt 0cm 7.5pt 0cm">
<div class="MsoNormal"><span style="font-size:1.0pt"><a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.lesmills.co.nz&amp;umid=2f09736b-6726-4baa-8bce-3f705386daf3&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-4190e5bb77dec62ab4b7fae1b00b1c19fe2b18ec" target="_blank" rel="noreferrer"><span style="text-decoration:none"><img width="300" style="width:3.125in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTMzNzg5NzIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.pbXseovVQG2CbmXn2TOeo1Cpzz7YQI4pR-5okfIeTv4"></span></a></span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="370" style="width:277.5pt">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal" style="text-align:justify">
<b><span style='font-size:6.0pt;font-family:"Verdana",sans-serif;color:#BFBFBF'>Unsubscribe</span></b><span style='font-size:6.0pt;font-family:"Verdana",sans-serif;color:#BFBFBF'>: To unsubscribe from any further
 communications from this email address please reply UNSUBSCRIBE in the subject line of a reply email.<br>
</span><span style='font-size:6.0pt;font-family:"Arial",sans-serif;color:#BFBFBF'>​</span><b><span style='font-size:6.0pt;font-family:"Verdana",sans-serif;color:#BFBFBF'></span></b>
</div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, January 11, 2022 12:19 AM<br>
<b>To:</b> Rhys Finlayson<br>
<b>Cc:</b> Carla Fitzsimons<br>
<b>Subject:</b> Re: LM Britomart Virtual Connectivity to LMI server</span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Rhys,</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We are glad to know the iPads have synced correctly.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>The sync time will keep on increasing unless it syncs again. This process may happen a couple of times throughout the day and every time the iPad will sync with the scheduler the
 clock will reset itself and start again.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
As the issue is now resolved, we will go ahead and close this ticket. If you need assistance with anything else, do not hesitate to reply to this ticket. </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​Kind Regards,</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Pritish</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
Ticket: <a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f5139&amp;umid=2f09736b-6726-4baa-8bce-3f705386daf3&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-ac12b3ab9991281d27b9982c18829ea982978a00" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5139</a></span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Mon, 10 Jan at 2:15 PM
<span class="separator">, Rhys Finlayson &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Olesia,</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Prior to diagnostic, both iPads were orange (5 days since last sync), and the timetable adjustment I did this morning, showed up on the ipad (no change to last sync status though).</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>After diagnostic, both iPads are now showing Green. Should the last sync time still be increasing, or should it reset to zero when I do a class schedule change?</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Cheers,</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Rhys
</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif'>&#128522;</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><img width="442" height="107" style="width:4.6041in;height:1.1145in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTMyNTc2OTUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.8yASKYwtcosrk8gklqjXxgassralo0kDKtUV1F8MYCg" alt="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTMyNTc2OTUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.8yASKYwtcosrk8gklqjXxgassralo0kDKtUV1F8MYCg"><img width="395" height="84" style="width:4.1145in;height:.875in" id="_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTMyNTc2OTYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.TzryTlNOtcZAWibnSeqJ5CmVW6ND8F33bvecTal9uik" alt="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTMyNTc2OTYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.TzryTlNOtcZAWibnSeqJ5CmVW6ND8F33bvecTal9uik"></span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:white">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm"></td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div>
<div class="MsoNormal">
<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#000001'>Rhys Finlayson</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:#000001'>​</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#000001'>
</span>
</div>
<div></div>
<div></div>
</div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div>
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'>  | </span></div>
<div></div>
<div></div>
</div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div>
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'>Group Fitness Manager</span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div>
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'>Les Mills Britomart</span></div>
<div></div>
<div></div>
</div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div>
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'> | </span></div>
<div></div>
<div></div>
</div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div>
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#0070C0;font-weight:normal'>[email-masked]</span></strong></a></span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div>
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif'>2 Britomart Place</span></div>
<div></div>
<div></div>
</div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div>
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif'>, </span></div>
<div></div>
<div></div>
</div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div>
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif'>Auckland</span></div>
<div></div>
<div></div>
</div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div>
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif'> | </span></div>
<div></div>
<div></div>
</div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div>
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif'><a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.lesmills.co.nz&amp;umid=2f09736b-6726-4baa-8bce-3f705386daf3&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-4190e5bb77dec62ab4b7fae1b00b1c19fe2b18ec" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#0070C0;font-weight:normal'>www.lesmills.co.nz</span></strong></a></span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div>
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif'>P: <a href="tel:(09)%20367%202207" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;font-weight:normal;text-decoration:none'>(09) 367 2207</span></strong></a> </span></div>
<div></div>
<div></div>
</div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div>
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif'>|</span></div>
<div></div>
<div></div>
</div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div>
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif'> M: <a href="tel:021%20111%206138" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;font-weight:normal;text-decoration:none'>021 111 6138</span></strong></a>
</span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:7.5pt 0cm 7.5pt 0cm">
<div>
<div class="MsoNormal"><a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.lesmills.co.nz&amp;umid=2f09736b-6726-4baa-8bce-3f705386daf3&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-4190e5bb77dec62ab4b7fae1b00b1c19fe2b18ec" target="_blank" rel="noreferrer"><span style="font-size:1.0pt;text-decoration:none"><img width="300" height="200" style="width:3.125in;height:2.0833in" id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTMyNTc2OTcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.n7o46hbik5NDX_xJthaW28foYYwmL2S_Ue-G0ZcMlcw" alt="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTMyNTc2OTcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.n7o46hbik5NDX_xJthaW28foYYwmL2S_Ue-G0ZcMlcw"></span></a></div>
<div></div>
<div></div>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="370" style="width:277.5pt">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal" style="text-align:justify">
<b><span style='font-size:6.0pt;font-family:"Verdana",sans-serif'>Unsubscribe</span></b><span style='font-size:6.0pt;font-family:"Verdana",sans-serif'>: To unsubscribe from any further communications from this
 email address please reply UNSUBSCRIBE in the subject line of a reply email.<br>
</span><span style='font-size:6.0pt;font-family:"Arial",sans-serif'>​</span> </div>
<div>
</div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</blockquote>
</div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif'>5139:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
</blockquote>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5139:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>

</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5139