Subject: Tech Support Candidate - Aman Rawat
From: Aman Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Jan 2022 00:25:39 -0500

| | Tech Support Test

Name | Aman Rawat
E-mail | [email-masked]
Phone Number | (0) 9593691804
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Dev IT | Operational manager | 2018 | 15000
Previous Employer 2 | Accelerator Academy | IT Tech support | 2021 | 21500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I would refresh the page, and check if the page is working again.
If still the page is not working would check the internet connection of the computer at right left corner of the screen, if there is internet access or not.
If the connection has been disconnected please connect to the internet and try reloading the page again.
If the connection is not working still there may be some internet issue try connecting to different network and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings option on your phone and go to Bluetooth option, turn on your Bluetooth and search for the Bluetooth speaker once your device get shown please pair your speaker with the mobile phone, make sure your Bluetooth speaker is on and not connected with some other device.
What according to you makes you a good candidate for customer service or technical support job? | I have good computer knowledge on Computer Operating System and Computer Network and Trouble shooting issues. I love working with computer and learn more about it. I am a great and quick learner as well and I think I would make a good candidate for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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