Subject: Daily performance summary for LiveSalesman team for Jan 16th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Jan 2022 09:05:22 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 16th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 2
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 23 | 2 | 25
Mohiuddin Lsm | 0 | 0 | 59 | 6 | 65
Alhamzi Mohammed | 0 | 0 | 2 | 0 | 2
Ali hazzaa | 0 | 7 | 49 | 4 | 60
Syed Ataullah | 1 | 10 | 50 | 9 | 70
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Samer Salmeh | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 1 | 54 | 3 | 58
Malek Hosan | 0 | 5 | 0 | 0 | 5
! Hassan Saeed | 0 | 0 | 12 | 0 | 12
Naji Shabanh | 0 | 0 | 38 | 6 | 44
Shaha alsubaie | 0 | 0 | 24 | 6 | 30
Grand Total | 1 | 26 | 311 | 36 | 374

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 99
| Delivery Related | (blank) | 4
| | Damage during delivery | 1
| | Day of Delivery - Status | 31
| | Delayed Delivery (Furniture) | 38
| | Delayed Delivery (HH) | 2
| | Delivery Status | 31
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 8
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 5
| | Return Request Initiation | 1
Customer Services Total | | | 228
No Answer | No Answer | No Answer | 62
No Answer Total | | | 62
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 2
| | Offers | 6
| | Payment Methods | 2
| | Store Availability | 3
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 7
| | Delivery Time | 4
| Product Related | (blank) | 3
| | Product Specification | 20
PreSales Total | | | 51
Grand Total | | | 341

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 1 | 2
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 1 | 3 | 0 | 0 | 0 | 0 | 4
Malek Hosan | 2 | 1 | 0 | 0 | 0 | 0 | 3
Grand Total | 3 | 4 | 0 | 0 | 2 | 1 | 10

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 6 | 7 | 2 | 8 | 24 | 47
Javed Aslam | 0 | 0 | 1 | 0 | 1 | 17 | 19
Malek Hosan | 0 | 0 | 3 | 2 | 4 | 6 | 15
Naji Shabanh | 9 | 0 | 5 | 4 | 2 | 12 | 32
Syed Ataullah | 19 | 2 | 0 | 0 | 0 | 1 | 22
Ali hazzaa | 7 | 1 | 4 | 7 | 3 | 4 | 26
! Hassan Saeed | 3 | 2 | 2 | 3 | 3 | 7 | 20
Khaled Sufian | 3 | 0 | 0 | 0 | 1 | 2 | 6
Shaha alsubaie | 6 | 6 | 0 | 0 | 0 | 2 | 14
Ebrahim Qasem | 5 | 2 | 2 | 1 | 1 | 3 | 14
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 8 | 2 | 7 | 8 | 0 | 7 | 32
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 1 | 2 | 0 | 0 | 1 | 0 | 4
Doaa Almutawa | 0 | 2 | 0 | 1 | 0 | 0 | 3
Asma Alotaibi | 3 | 1 | 0 | 0 | 0 | 0 | 4
Grand Total | 64 | 26 | 31 | 28 | 24 | 88 | 261

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 0 | 4 | 1 | 0 | 4 | 9
Hasan Nour | 15 | 8 | 5 | 9 | 4 | 12 | 53
Malek Hosan | 4 | 0 | 0 | 0 | 1 | 6 | 11
Syed Ataullah | 10 | 0 | 0 | 0 | 0 | 1 | 11
Asma Alotaibi | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ankit Kumar | 0 | 0 | 0 | 1 | 0 | 0 | 1
! Hassan Saeed | 1 | 1 | 0 | 0 | 0 | 0 | 2
Naji Shabanh | 0 | 1 | 0 | 0 | 0 | 0 | 1
Doaa Almutawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ali hazzaa | 8 | 0 | 0 | 0 | 0 | 0 | 8
Samer Salmeh | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 40 | 10 | 9 | 11 | 6 | 23 | 99

Please feel free to reach out for any further clarifications.