Subject: Daily performance summary for LiveSalesman team for Jan 16th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Jan 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 16th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 5 | 44 | 0 | 2 | 51
Raghwendra Pratap Singh | 0 | 0 | 8 | 0 | 1 | 9
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 4 | 32 | 0 | 6 | 42
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 3
Mohammed Ali | 6 | 0 | 0 | 0 | 8 | 14
Samer Salmeh | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 3
Abu Sufian | 0 | 8 | 45 | 0 | 0 | 53
Ankit Kumar | 0 | 2 | 3 | 0 | 0 | 5
Waseem Ahemad . Khan | 0 | 5 | 63 | 0 | 0 | 68
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 12 | 24 | 195 | 0 | 17 | 248

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 66
| Delivery Related | Day of Delivery - Status | 1
| | Delivery Status | 18
| Product Complaint | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 2
| | Return item not received | 1
| | Return Request Initiation | 1
Customer Services Total | | | 104
Mattress Related | Post-Sales | Product Complaints | 1
| | Returns and Free Trial | 1
Mattress Related Total | | | 2
No Answer | (blank) | (blank) | 1
No Answer Total | | | 11
No Answer | No Answer | No Answer | 10
PreSales | (blank) | (blank) | 1
| Other Enquiry | Payment Methods | 1
| | Store Availability | 3
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 55
PreSales Total | | | 61
Grand Total | | | 178

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 2 | 1 | 0 | 1 | 5
Ankit Kumar | 0 | 0 | 0 | 2 | 0 | 0 | 2
Malek Hosan | 5 | 3 | 3 | 0 | 0 | 0 | 11
Syed Ataullah | 1 | 4 | 0 | 0 | 0 | 0 | 5
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 6 | 1 | 0 | 0 | 0 | 0 | 7
Grand Total | 12 | 10 | 5 | 3 | 0 | 1 | 31

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 8 | 8
Ankit Kumar | 1 | 4 | 2 | 1 | 3 | 35 | 46
Abu Sufian | 6 | 4 | 2 | 6 | 8 | 27 | 53
Waseem Ahemad . Khan | 7 | 8 | 4 | 7 | 6 | 17 | 49
Hasan Nour | 1 | 1 | 0 | 0 | 0 | 5 | 7
Jok Kuol | 1 | 2 | 0 | 3 | 1 | 7 | 14
Mosab Mohammed Abdalla Nasreldin | 4 | 3 | 7 | 4 | 6 | 14 | 38
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 3 | 1 | 3 | 3 | 2 | 3 | 15
Alhamzi Mohammed | 8 | 0 | 0 | 3 | 0 | 0 | 11
Grand Total | 31 | 23 | 18 | 27 | 26 | 117 | 242

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 1 | 2 | 3
Mohammed Ali | 3 | 0 | 1 | 2 | 3 | 10 | 19
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 5 | 6
Murtaza Kutiyanawala | 0 | 0 | 1 | 0 | 1 | 17 | 19
Jok Kuol | 0 | 2 | 4 | 4 | 0 | 8 | 18
Hasan Nour | 2 | 2 | 0 | 1 | 0 | 1 | 6
Raghwendra Pratap Singh | 3 | 1 | 5 | 1 | 0 | 5 | 15
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Samer Salmeh | 0 | 1 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 11 | 6 | 11 | 9 | 6 | 48 | 91

Please feel free to reach out for any further clarifications.