Subject: Tech Support Candidate - Navasha Singh
From: Navasha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 Jan 2022 07:05:54 -0500

| | Tech Support Test

Name | Navasha Singh
E-mail | [email-masked]
Phone Number | (207001) 7017741699
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sec 51
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Tech support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IEnergizer | Jr engg. Tech support | 7feb | 17,800
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I'll check the network connectivity is proper or not.Then I'll clear the browsing history of the browser. If the problem still not resolve, I'll contact the customer support.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly, I'll turn on the bluetooth option on phone.
Then I'll turn on the bluetooth speaker.
I'll check the name of the bluetooth is showing for the pairing mode.Then paired the device,after getting paired phone with the bluetooth speaker it can be used.

What according to you makes you a good candidate for customer service or technical support job? | The candidate should understand the query of the customer. After understanding, candidate should resolved the queries of the customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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