Subject: Tech Support Candidate - Rakesh Gupta
From: Rakesh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 Jan 2022 03:53:59 -0500

| | Tech Support Test

Name | Rakesh Gupta
E-mail | [email-masked]
Phone Number | (110044) 7054710178
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Batherpur border
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharat it | Technical support | | 13000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1st what is error on desktop we asked to coustomer the  looking for internet because if we are not connect to internet the how we searched. If when another problem is then we try some another solution

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 st on bluetooth and strat to pair.
Then turn of our phone bluetooth and search all .
Then where are show on your mobile display bluetooth speaker name then connect and when he asked to confirm the pair then okk .
And connect the bluetooth speaker to connect your mobile

What according to you makes you a good candidate for customer service or technical support job?

1st properly talk to coustomer and asked may I help you?
Then asked what is problem in your

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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