Subject: Daily performance summary for LiveSalesman team for Jan 15th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 Jan 2022 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 15th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Raghwendra Pratap Singh | 0 | 2 | 69 | 0 | 5 | 76
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 9 | 56 | 0 | 0 | 65
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 7 | 0 | 0 | 0 | 0 | 7
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 2 | 9 | 0 | 1 | 12
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 1
Abu Sufian | 0 | 4 | 37 | 0 | 0 | 41
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 26 | 0 | 0 | 28
Mohammed Ali | 0 | 0 | 31 | 0 | 3 | 34
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 1
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 7 | 19 | 229 | 0 | 10 | 265

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 4
| | Delivery Status | 52
| | Missing items\parts | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 69
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
PreSales | Other Enquiry | Offers | 2
| | Store Availability | 2
| | Store Location | 2
| Policy Related | Delivery Cost | 2
| | Delivery Time | 2
| Product Related | Pricing | 1
| | Product Specification | 42
PreSales Total | | | 53
Grand Total | | | 124

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 0 | 1 | 0 | 1 | 5
Ankit Kumar | 0 | 0 | 1 | 1 | 0 | 0 | 2
Malek Hosan | 10 | 3 | 0 | 0 | 0 | 0 | 13
Syed Ataullah | 2 | 3 | 0 | 0 | 0 | 0 | 5
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 11 | 1 | 2 | 0 | 1 | 27

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 1 | 0 | 0 | 9 | 10
Ankit Kumar | 6 | 1 | 1 | 3 | 1 | 38 | 50
Abu Sufian | 5 | 3 | 3 | 5 | 7 | 31 | 54
Waseem Ahemad . Khan | 8 | 4 | 4 | 8 | 5 | 17 | 46
Hasan Nour | 1 | 3 | 0 | 0 | 0 | 5 | 9
Jok Kuol | 3 | 0 | 0 | 4 | 0 | 9 | 16
Mosab Mohammed Abdalla Nasreldin | 2 | 4 | 5 | 5 | 4 | 14 | 34
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 3 | 3 | 2 | 3 | 1 | 3 | 15
Alhamzi Mohammed | 7 | 0 | 1 | 1 | 0 | 0 | 9
Grand Total | 35 | 18 | 17 | 29 | 18 | 127 | 244

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 1 | 2 | 3
Mohammed Ali | 1 | 2 | 3 | 5 | 2 | 15 | 28
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 5 | 6
Murtaza Kutiyanawala | 0 | 0 | 1 | 0 | 1 | 17 | 19
Jok Kuol | 0 | 5 | 3 | 4 | 0 | 10 | 22
Hasan Nour | 6 | 0 | 1 | 1 | 0 | 1 | 9
Raghwendra Pratap Singh | 3 | 1 | 3 | 1 | 0 | 5 | 13
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 1 | 0 | 2
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Samer Salmeh | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 8 | 12 | 12 | 6 | 55 | 104

Please feel free to reach out for any further clarifications.