Subject: Daily performance summary for LiveSalesman team for Jan 14th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Jan 2022 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 14th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 3 | 40 | 2 | 45
Ali hazzaa | 0 | 0 | 25 | 2 | 27
Malek Hosan | 3 | 0 | 0 | 0 | 3
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 7 | 0 | 0 | 7
Jok Kuol | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 44 | 3 | 47
Amir Aziz | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 2 | 45 | 0 | 47
Naji Shabanh | 0 | 1 | 35 | 4 | 40
Ebrahim Qasem | 0 | 0 | 9 | 1 | 10
Mohiuddin Lsm | 0 | 0 | 13 | 2 | 15
Grand Total | 3 | 13 | 211 | 14 | 241

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 38
| Delivery Related | (blank) | 11
| | Damage during delivery | 1
| | Day of Delivery - Status | 17
| | Delayed Delivery (Furniture) | 12
| | Delivery Status | 21
| | Missing items\parts | 1
| | Partial Delivery | 1
| Product Complaint | (blank) | 3
| Refunds and Cancelations | (blank) | 4
| | Cancelation | 2
| | Refunds after Return | 2
| | Return Request Initiation | 2
Customer Services Total | | | 115
No Answer | No Answer | (blank) | 2
| | No Answer | 4
No Answer Total | | | 6
PreSales | Other Enquiry | (blank) | 3
| | Offers | 20
| | Payment Methods | 2
| | Store Location | 2
| Policy Related | (blank) | 2
| | Delivery Cost | 1
| | Delivery Time | 1
| | Return Policy | 6
| Product Related | (blank) | 8
| | Product Specification | 7
PreSales Total | | | 52
Grand Total | | | 173

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 1 | 0 | 1 | 2
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 4 | 0 | 0 | 1 | 1 | 1 | 7

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 11 | 10 | 0 | 10 | 6 | 23 | 60
Javed Aslam | 0 | 1 | 0 | 1 | 2 | 15 | 19
Malek Hosan | 0 | 2 | 2 | 1 | 4 | 6 | 15
Naji Shabanh | 3 | 4 | 0 | 4 | 2 | 8 | 21
Syed Ataullah | 7 | 1 | 0 | 0 | 0 | 1 | 9
Ali hazzaa | 4 | 4 | 1 | 8 | 3 | 4 | 24
Shaha alsubaie | 6 | 1 | 0 | 0 | 0 | 3 | 10
! Hassan Saeed | 6 | 2 | 0 | 6 | 2 | 5 | 21
Khaled Sufian | 0 | 0 | 0 | 1 | 0 | 2 | 3
Ebrahim Qasem | 4 | 2 | 1 | 0 | 1 | 1 | 9
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 5 | 8 | 3 | 5 | 0 | 7 | 28
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ali Ibraheem | 2 | 0 | 0 | 0 | 1 | 0 | 3
Doaa Almutawa | 2 | 0 | 0 | 1 | 0 | 0 | 3
Asma Alotaibi | 2 | 0 | 1 | 0 | 0 | 0 | 3
Grand Total | 52 | 35 | 8 | 37 | 22 | 77 | 231

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 16 | 11 | 6 | 9 | 4 | 9 | 55
Javed Aslam | 0 | 4 | 1 | 0 | 0 | 3 | 8
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 5 | 6
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Alotaibi | 0 | 0 | 0 | 0 | 1 | 0 | 1
! Hassan Saeed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Naji Shabanh | 2 | 0 | 0 | 0 | 0 | 0 | 2
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Doaa Almutawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 22 | 16 | 7 | 9 | 5 | 18 | 77

Please feel free to reach out for any further clarifications.