Subject: Daily performance summary for LiveSalesman team for Jan 14th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Jan 2022 09:01:23 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 14th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 4 | 0 | 0 | 5
Raghwendra Pratap Singh | 0 | 2 | 66 | 0 | 10 | 78
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 12 | 0 | 0 | 0 | 0 | 12
Alhamzi Mohammed | 0 | 7 | 41 | 0 | 0 | 48
Ankit Kumar | 0 | 2 | 8 | 0 | 0 | 10
Hasan Nour | 0 | 1 | 0 | 0 | 5 | 6
Jok Kuol | 0 | 2 | 12 | 0 | 2 | 16
Waseem Ahemad . Khan | 0 | 3 | 64 | 0 | 0 | 67
Syed Ataullah | 0 | 0 | 5 | 0 | 0 | 5
Amir Aziz | 0 | 0 | 0 | 8 | 0 | 8
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 12 | 18 | 200 | 8 | 17 | 255

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 65
| Delivery Related | (blank) | 1
| | Damage during delivery | 1
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 5
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 85
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
PreSales | (blank) | (blank) | 3
| Other Enquiry | Offers | 2
| | Promo Code | 1
| | Store Availability | 7
| | Store Location | 1
| Policy Related | Delivery Time | 3
| Product Related | (blank) | 2
| | Product Specification | 20
PreSales Total | | | 39
Grand Total | | | 125

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 0 | 1 | 0 | 1 | 5
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 0 | 0 | 1 | 1 | 0 | 0 | 2
Malek Hosan | 5 | 3 | 0 | 0 | 0 | 0 | 8
Syed Ataullah | 5 | 0 | 0 | 0 | 0 | 0 | 5
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 5 | 1 | 2 | 0 | 2 | 23

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 9 | 10
Ankit Kumar | 7 | 2 | 0 | 4 | 1 | 40 | 54
Abu Sufian | 7 | 3 | 4 | 5 | 9 | 35 | 63
Waseem Ahemad . Khan | 14 | 3 | 2 | 6 | 5 | 21 | 51
Mosab Mohammed Abdalla Nasreldin | 2 | 6 | 2 | 7 | 2 | 16 | 35
Hasan Nour | 4 | 0 | 0 | 0 | 1 | 5 | 10
Jok Kuol | 4 | 0 | 1 | 3 | 0 | 12 | 20
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 2 | 4 | 2 | 4 | 1 | 6 | 19
Alhamzi Mohammed | 2 | 0 | 1 | 1 | 0 | 0 | 4
Grand Total | 42 | 19 | 12 | 30 | 19 | 145 | 267

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 1 | 2 | 4
Mohammed Ali | 1 | 3 | 2 | 6 | 0 | 15 | 27
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 6 | 7
Murtaza Kutiyanawala | 0 | 1 | 0 | 1 | 0 | 20 | 22
Jok Kuol | 6 | 4 | 1 | 2 | 0 | 9 | 22
Hasan Nour | 7 | 0 | 1 | 0 | 0 | 2 | 10
Raghwendra Pratap Singh | 2 | 4 | 0 | 3 | 0 | 5 | 14
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 1 | 0 | 2
Samer Salmeh | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 12 | 4 | 14 | 3 | 59 | 109

Please feel free to reach out for any further clarifications.