Subject: Tech Support Candidate - Sachin Bhati
From: Sachin Bhati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Jan 2022 22:31:12 -0500

| | Tech Support Test

Name | Sachin Bhati
E-mail | [email-masked]
Phone Number | (110084) 9958160762
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VIVOMOBILEINDIAPVTLT | Engineer 2 | 14th January 2022 | 33000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll check for internet connectivity,
Than cross check the address, I'm searching ,has no error,
Refresh cache memory of the browser,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on both the devices' Blutooth
Go to Blutooth setting in Phone settings,
Search the device name which you are connecting with,
Tap on the device name to stabilise connection between them,
Speaker will confirm that the device is connected to it.

What according to you makes you a good candidate for customer service or technical support job? | I like to help people, and love to learn computers
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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