Subject: Tech Support Candidate - Ruhi Khan
From: Ruhi Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Jan 2022 11:43:17 -0500

| | Tech Support Test

Name | Ruhi Khan
E-mail | [email-masked]
Phone Number | (91) 80760288358
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Akshardham
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Precision infomatic | Service desk executive | 10 feb2022 | 23k
Previous Employer 1 | Hcl services | Service desk executive | 3 oct 2018 | 15k
Previous Employer 2 | Bajaj auto | Trainee engineer | 31 aug |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check error code if it's showing as this website not allowed in this network mean it's blocked from server. If other errors showing like site not working need to check system have internet connection if network available then also having issue delete clear old history check advance setting if cookies are blocked uncheck that and check website again .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1power on Bluetooth device.
2 open Bluetooth option in phone and select your device and click on connect button. And check sound

What according to you makes you a good candidate for customer service or technical support job?

1 I'm always wanted to learn new things.
2 good listener.
3 able to handle pressure
4 knowledge of it peripherals device and it ticket tool.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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