Subject: Tech Support Candidate - Gifty Jain
From: Gifty Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Jan 2022 11:18:41 -0500

| | Tech Support Test

Name | Gifty Jain
E-mail | [email-masked]
Phone Number | (97115) 02044
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida 78
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 99 Acres | Senior acquisition executive | July 2019 | 25000
Previous Employer 1 | Justdial ltd | Technical support | March 2018 | 20000
Previous Employer 2 | Indoor studios | Administration and support | Jan 2017 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check if the internet connection is working.

2. Check the blocked pages option on the browser window.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the speaker and check if the device is discoverable.
2. Turn on the mobile Bluetooth, and search for Bluetooth speaker device and click on it.
3. Ur connected once it shows 'connected'.

What according to you makes you a good candidate for customer service or technical support job? | I have around 4 years of job experience in customer service and have my expertise in problem solving and client handling.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |