Subject: Fwd: CS Performance steer co
From: Murtaza Kutiyanawala <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Fri, 14 Jan 2022 14:32:50 +0000

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________________________________
From: Rasheed Mavumkeel <[email-masked]>
Sent: Friday, January 14, 2022 6:15:08 PM
To: Neha Keskar <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Cc: Deepak Devasia <[email-masked]>; Ahmed Zoher <[email-masked]>; Sameer Sadiq <[email-masked]>; Vrunda Raithatha <[email-masked]>; Manmohan Chittlangia <[email-masked]>; Neeraj Bhanwariwal <[email-masked]>
Subject: RE: CS Performance steer co

Hi @Neha Keskar<mailto:[email-masked]>

Please find the YTD Dec’21 values

YTD Dec'21

Dec'21

Nov'21

Oct'21

Sep'21

Aug'21

Jul'21

CCC Cost

918,197.90

 199,252.58

 197,662.55

 134,656.97

 121,300.44

 131,918.25

 133,407.10

Thanks

Rasheed

From: Rasheed Mavumkeel
Sent: Friday, January 14, 2022 5:16 PM
To: Neha Keskar <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Cc: Deepak Devasia <[email-masked]>; Ahmed Zoher <[email-masked]>; Sameer Sadiq <[email-masked]>; Vrunda Raithatha <[email-masked]>; Manmohan Chittlangia <[email-masked]>; Neeraj Bhanwariwal <[email-masked]>
Subject: RE: CS Performance steer co

Dear @Murtaza Kutiyanawala<mailto:[email-masked]>

Please find below data for Oct to Dec 2021 , All values are in AED.

Dec'21

Nov'21

Oct'21

CCC Cost

199,252.58

 197,662.55

 134,656.97

Thanks

Rasheed.

From: Rasheed Mavumkeel
Sent: Friday, January 14, 2022 5:03 PM
To: Neha Keskar <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Vrunda Raithatha <[email-masked]<mailto:[email-masked]>>; Manmohan Chittlangia <[email-masked]<mailto:[email-masked]>>; Neeraj Bhanwariwal <[email-masked]<mailto:[email-masked]>>
Subject: RE: CS Performance steer co

Dear @Murtaza Kutiyanawala<mailto:[email-masked]>

Please find below for the month of Dec’21.

Dec'21 (AED)

CCC Cost

199,252.58

Dear @Neha Keskar<mailto:[email-masked]>

Additional data requested below will be shared shortly.

Thanks

Rasheed.

From: Neha Keskar <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 14, 2022 4:49 PM
To: Manmohan Chittlangia <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Neeraj Bhanwariwal <[email-masked]<mailto:[email-masked]>>; Rasheed Mavumkeel <[email-masked]<mailto:[email-masked]>>
Cc: Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Vrunda Raithatha <[email-masked]<mailto:[email-masked]>>
Subject: RE: CS Performance steer co
Importance: High

Hi @Rasheed Mavumkeel<mailto:[email-masked]>/@Manmohan Chittlangia<mailto:[email-masked]>,

We require the details for the below mentioned periods and not just Dec’21.

Please arrange for the same accordingly. Thanks.

Regards,

Neha Keskar

Assistant Manager – Finance

Web Team | Landmark Group

T - +971 4517 2180

From: Manmohan Chittlangia <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 14, 2022 4:46 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Neeraj Bhanwariwal <[email-masked]<mailto:[email-masked]>>; Rasheed Mavumkeel <[email-masked]<mailto:[email-masked]>>
Cc: Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Vrunda Raithatha <[email-masked]<mailto:[email-masked]>>; Neha Keskar <[email-masked]<mailto:[email-masked]>>
Subject: RE: CS Performance steer co

++ Rasheed

As discussed pls provide CCC cost for Dec to Mutraza.

@ Murtaza as discussed pls divide the same with no of calls and Provide to Neha .

Regards,

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 14, 2022 3:40 PM
To: Neeraj Bhanwariwal <[email-masked]<mailto:[email-masked]>>
Cc: Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Vrunda Raithatha <[email-masked]<mailto:[email-masked]>>; Neha Keskar <[email-masked]<mailto:[email-masked]>>; Manmohan Chittlangia <[email-masked]<mailto:[email-masked]>>
Subject: Re: CS Performance steer co

Hi Neeraj,

Request you to share the cost per contact data.

Regards

Murtaza Kutiyanawala

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=04%7C01%7CManmohan.chittlangia%40landmarkgroup.com%7C4e814d96bcdf4115eeda08d9d7529bfb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637777572072264180%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=LfOfPs%2FFyzo6kTEvNNikY8q%2BjHuUt9A4vaBaH9VLDUY%3D&reserved=0>

________________________________

From: Neha Keskar <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 14, 2022, 11:20 AM
To: Murtaza Kutiyanawala
Cc: Deepak Devasia; Ahmed Zoher; Sameer Sadiq; Vrunda Raithatha
Subject: RE: CS Performance steer co

Hi Murtaza,

Please note the below points and provide revised file:

  1.  As communicated in previous months as well, for ITO% and its further breakup calculation, both B&M & Ecom orders are required to be considered. B&M orders were already provided by Neeraj for the same.
  2.  Avg of last 3 months as communicated were Sep to Nov’21. However, the file says till Dec’21, please confirm the period, else provide revised numbers.
  3.  Few columns are still incomplete in the file shared by you in the below email
  4.  From Dec’21 onwards, we had also requested for the cost per contact (attached email)

Please update the file per the required details and share. Thanks.

Regards,

Neha Keskar

Assistant Manager – Finance

Web Team | Landmark Group

T - +971 4517 2180

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 14, 2022 11:11 AM
To: Neha Keskar <[email-masked]<mailto:[email-masked]>>
Cc: Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: CS Performance steer co

Hi Neha,

Please find the attached CS performance steer Co report for Dec

Regards,

Murtaza Kutiyanawala

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=04%7C01%7CManmohan.chittlangia%40landmarkgroup.com%7C4e814d96bcdf4115eeda08d9d7529bfb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637777572072264180%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=LfOfPs%2FFyzo6kTEvNNikY8q%2BjHuUt9A4vaBaH9VLDUY%3D&reserved=0>

________________________________

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 14, 2022, 11:03 AM
To: Murtaza Kutiyanawala
Subject: Fwd: CS Performance steer co

External email sender, please take precaution.

Regards,
Ashish Dabral

________________________________

From: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
To: "Ahmed Zoher" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>, "syed ataullah" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 13, 2022 7:28:36 PM
Subject: Re: CS Performance steer co

Hello Ahmed,

Here is the attached report for Dec.

Regards,
Ashish Dabral

________________________________

From: "Ahmed Zoher" <[email-masked]<mailto:[email-masked]>>
To: "Syed Attaullah" <[email-masked]<mailto:[email-masked]>>
Cc: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 12, 2022 5:02:56 PM
Subject: RE: CS Performance steer co

Hi Syed/ Ashish,

Please find the data attached:

UAECountDec’2122,949

Avg. L3M (Sep’21-Dec’21)23,488

YTD Dec’21116,666

Thanks,

Ahmed Zoher

Manager – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 5812

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CManmohan.chittlangia%40landmarkgroup.com%7C4e814d96bcdf4115eeda08d9d7529bfb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637777572072264180%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=aME5kUgXBR29YYg52gm2WTTsyGst1wPx5DTa0da2bcg%3D&reserved=0>

From: Syed Attaullah <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 12, 2022 3:08 PM
To: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Cc: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: Re: CS Performance steer co

External email sender, please take precaution.

Hi Ahmed,

As we discussed with Ashish, we required total count of order for required month.

Regards

Syed,

________________________________

From: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 12, 2022 3:53 PM
To: Syed Attaullah <[email-masked]<mailto:[email-masked]>>
Subject: CS Performance steer co

Hi Syed,

Please find the report attached.

Thanks,

Ahmed Zoher

Manager – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 5812

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CManmohan.chittlangia%40landmarkgroup.com%7C4e814d96bcdf4115eeda08d9d7529bfb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637777572072264180%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=aME5kUgXBR29YYg52gm2WTTsyGst1wPx5DTa0da2bcg%3D&reserved=0>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com