Subject: Tech Support Candidate - Bharat Sharma
From: Bharat Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Jan 2022 08:00:48 -0500

| | Tech Support Test

Name | Bharat Sharma
E-mail | [email-masked]
Phone Number | (91) 9555466601
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi saket
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mattsen Pvt LTD | Quality control | | 26000
Previous Employer 1 | Excitel broadband LTD | Technical support expert | | 18000
Previous Employer 2 | Lenskart PVT LTD | Customer service executive | | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will check my internet connection. Then , I will try to use another browser. Although,  I will also try to clear the caches file and web history.    After that I will check the losses or latency of website via command prompt.  If , the losses will higher or getting request time out while checking through prompt. That indicates there is some kind of website internal or software issues.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly turn on both devices blue tooth

Then turn on discoverable Bluetooth option.

Then make a pair of both the devices via Bluetooth.

Then select connect option according to the default  device name

What according to you makes you a good candidate for customer service or technical support job?

I already have a experience in the same profile. I also have technical knowledge according to your organisation requirements. I have also a good communication skills. I also know how to build a good call flow
With the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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