Subject: Tech Support Candidate - Shuaizab Ayaz
From: Shuaizab Ayaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Jan 2022 08:00:32 -0500

| | Tech Support Test

Name | Shuaizab Ayaz
E-mail | [email-masked]
Phone Number | (+91) 7017644251
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Customer service | Working |
Previous Employer 1 | One9T technologies | Troubleshooting advisor | 9-Jan-2020 |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the internet issues. And then clear cache of that browser and temporary files.
I will check Date and Time on computer.
If nothing works, then restart the computer and try again.
If again it doesn't work, change the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Turn on Bluetooth Mobile by visiting settings and make it visible to other device.
- Turn on Bluetooth on Speaker.
- If mobile is able to find the speaker automatically then just tap and connect.
- If not then search for the avilable devices and tap connect.

What according to you makes you a good candidate for customer service or technical support job?

- I am ready to work under pressure.
- I am having technical knowledge about computer as well.
- I am having pleasent way of expressing my words.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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