Subject: Tech Support Candidate - Alok Raj Raj
From: Alok Raj Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Jan 2022 07:24:30 -0500

| | Tech Support Test

Name | Alok Raj Raj
E-mail | [email-masked]
Phone Number | (+91) 9810709913
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ashok vihar gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Delhi public school Pataudi | System admin | Working | 30k
Previous Employer 1 | Best Western Sky city hotel | IT executive | Feb 2019 | 18k
Previous Employer 2 | Expertserv.solution | Sr system engineer | 25 Oct 2021 | 25k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly we need to check internet services on that device if internet is working may be in some condition that website has been blocked on the  system. In the both condition has not been found any issue .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth device and also mobile and try to connect with each other.
What according to you makes you a good candidate for customer service or technical support job? | Talking sence with the customer  polaility and have good listening skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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