Subject: Tech Support Candidate - Amitkant dubey Amitkant
From: Amitkant dubey Amitkant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Jan 2022 07:21:44 -0500

| | Tech Support Test

Name | Amitkant dubey Amitkant
E-mail | [email-masked]
Phone Number | (283102) 9639164024
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Compliance,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Desktop support | 15 feb. | 12500
Previous Employer 1 | Energy and fire | Technical services engineer | 24 Nov. | 14500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will check internet connection if internet is good then We will delete the credentials from credentials manager and we will clean the history and check the proxy.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Bluetooth
Enable the Bluetooth from computer management then service
Then connect the Bluetooth

What according to you makes you a good candidate for customer service or technical support job?

First good communication
Good behavior with customer
Customer should we satisfied from your suggestion
Good technical knowledge of your Designation

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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