Subject: Tech Support Candidate - Arindam Chakraborty
From: Arindam Chakraborty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Jan 2022 07:05:59 -0500

| | Tech Support Test

Name | Arindam Chakraborty
E-mail | [email-masked]
Phone Number | (91) 8250954278
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Indian Statistical Institute Kolkata | System administrator | 25/07/2021 | 22000
Previous Employer 2 | M/S SS Enterprises | System administrator | 13/03/2020 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all check my network connection.
Sometime there is a error for security reason.we have to click on advance option then click on the website with unsafe mode.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable the bluetooth in my mobile phone.
Search nearby device
Click on the speaker and pair it with my mobile phone then click connect.

What according to you makes you a good candidate for customer service or technical support job?

Very calm and cool
Explain problem and solve method step by step.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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