Subject: Jayway Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Bhupendra Singh <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 14 Jan 2022 04:29:17 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R5SKH4AIYV (Harsh): Chat was handled pretty well however should have asked if the customer had some locations/countries in mind and should have allowed few more minutes for the customer to respond before closing the chat. 

Chat ID: R5SKI49MLR (Harsh): Chat was handled very well however customer left the chat when he asked the lead generation questions. 

Chat ID: R5TKRAIHLU (Jason): Chat was handled really well and as per the process guidelines. 

Chat ID: R5UK7CUO87 (Harsh): Chat was handled absolutely well however e-mail ID was already provided by the customer so it should have been excluded. 

Chat ID: R5UKGD1R8S (Harsh): Chat was handled well however customer left chat as he recd. call from his doctor. 

Chat ID: R5YLX18317 (Shagufa): Customer left the chat after the initial response. 

Chat ID: R55L0U0GCD (Jason): In these kind of scenarios ask customer to visit our website and go to link: https://jaywaytravel.com/itineraries/poland-tour and enter the details in the Get an Instant Price Estimate section on the bottom of the page 

Chat ID: R58M99BD8A (Harsh): Customer left the chat after providing the itinerary details initially on the chat. 

Chat ID: R5INBO8K4T (Jason): Customer left the chat after the initial response/query about a trip since there was no answer recd in about 6 minutes. 

Chat ID: R5INDOJUCD (Jason): Chat was handled really well and as per process guidelines and expectations. 

Chat ID: R5KNGY6GZJ (Harsh): Customer left the chat without answering lead generation questions. 

Chat ID: R5KNIYST70 (Harsh): Customer left the chat without answering lead generation questions. 

Chat ID: R5NOUGVL1T (Shagufa): Customer left the chat when asked about the lead generation questions also we need to mention/advise customers about the itineraries that we have on the website for different countries and how they could check about the rough estimate for itineraries that we have (Get an Instant Price Estimate). 
No abandoned/missed chat. 

Thanks and Regards, 
Amit