Subject: Daily performance summary for LiveSalesman team for Jan 13th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Jan 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 13th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 36 | 0 | 0 | 40
Raghwendra Pratap Singh | 0 | 2 | 63 | 0 | 9 | 74
Amir Aziz | 2 | 0 | 0 | 9 | 0 | 11
Syed Ataullah | 3 | 0 | 22 | 0 | 0 | 25
Abu Sufian | 0 | 5 | 28 | 0 | 0 | 33
Ankit Kumar | 0 | 6 | 15 | 0 | 4 | 25
Jok Kuol | 0 | 6 | 24 | 0 | 1 | 31
Waseem Ahemad . Khan | 0 | 7 | 62 | 0 | 0 | 69
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 12 | 12
Samer Salmeh | 0 | 0 | 0 | 0 | 2 | 2
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 8 | 27 | 250 | 9 | 28 | 322

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 65
| Delivery Related | Day of Delivery - Status | 7
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 3
| | Delivery Status | 26
| | Missing items\parts | 2
| | Reschedule Delivery | 2
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 5
| | Product issue | 1
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 4
Customer Services Total | | | 130
No Answer | No Answer | No Answer | 5
No Answer Total | | | 5
PreSales | (blank) | (blank) | 6
| Other Enquiry | (blank) | 1
| | Offers | 1
| | Payment Methods | 1
| | Store Availability | 9
| | Store Location | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | Pricing | 2
| | Product Specification | 63
PreSales Total | | | 88
Grand Total | | | 223

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 0 | 1 | 6
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 1 | 0 | 0 | 1 | 0 | 1 | 3
Ankit Kumar | 0 | 1 | 0 | 1 | 0 | 0 | 2
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 8 | 0 | 0 | 0 | 0 | 0 | 8
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 1 | 0 | 2 | 0 | 3 | 25

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 12 | 3 | 6 | 6 | 7 | 23 | 57
Mohammed Ali | 0 | 2 | 0 | 0 | 1 | 11 | 14
Mosab Mohammed Abdalla Nasreldin | 4 | 6 | 1 | 8 | 2 | 19 | 40
Ankit Kumar | 8 | 2 | 1 | 6 | 1 | 57 | 75
Abu Sufian | 13 | 3 | 2 | 11 | 6 | 39 | 74
Jok Kuol | 4 | 0 | 5 | 2 | 1 | 17 | 29
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Raghwendra Pratap Singh | 4 | 2 | 2 | 2 | 2 | 6 | 18
Alhamzi Mohammed | 3 | 1 | 2 | 0 | 0 | 0 | 6
Grand Total | 48 | 19 | 19 | 35 | 20 | 175 | 316

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 2 | 3
Mohammed Ali | 2 | 4 | 0 | 6 | 1 | 11 | 24
Ankit Kumar | 1 | 0 | 0 | 2 | 0 | 6 | 9
Murtaza Kutiyanawala | 0 | 1 | 0 | 1 | 0 | 20 | 22
Jok Kuol | 8 | 3 | 4 | 1 | 2 | 14 | 32
Raghwendra Pratap Singh | 2 | 3 | 0 | 3 | 0 | 4 | 12
Waseem Ahemad . Khan | 0 | 1 | 2 | 0 | 0 | 0 | 3
Alhamzi Mohammed | 0 | 0 | 2 | 0 | 0 | 0 | 2
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Samer Salmeh | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 16 | 12 | 8 | 14 | 3 | 57 | 110

Please feel free to reach out for any further clarifications.