Subject: Ticket tracker HFL
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Bhupendra Singh <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 13 Jan 2022 05:35:26 -0700 (MST)

Hi Team, 

Total no. of tickets created, updated/worked upon/resolved and received yesterday - 33 

No. of tickets which missed SLA (30 mins) - None 

Rest of the tickets were solved/are in pending status/open status and are being worked upon by the concerned team. 

Team, please make sure the tickets are being worked on/processed in 30 mins (SLA) as per your assigned shifts. 

Thanks and Regards. 

Amit