Subject: Tech Support Candidate - Ravikumar Ravi
From: Ravikumar Ravi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Jan 2022 06:57:50 -0500

| | Tech Support Test

Name | Ravikumar Ravi
E-mail | [email-masked]
Phone Number | (91) 9304111574
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 47
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capillary technologies | Operation executive | NA | 25000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will check what is the error msg.
Then we will check internet is working or not in my computer.
Or else can be server down for that website.
We will ping the www.ndtv.com in cmd to check whether reply is coming from server or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the speaker Bluetooth.
Then turn on the mobile Bluetooth after that search for Bluetooth device near by me then select the Bluetooth and connect.

What according to you makes you a good candidate for customer service or technical support job? | Polite manner
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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