Subject: Chat Audit Al Muftah-Rentacardoha.com
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Bhupendra Singh <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 13 Jan 2022 04:29:33 -0700 (MST)

Hi Team, 

Please find the Audit details for Al Muftah-Rentacardoha.com 

Chat ID: R56LR3HGUU (Shagufa): Chat was handled pretty well however whenever the customer asks about the rent please mention it depends on the car that you choose and advise him about the website and how he can check it online. 

Chat ID: R5PJCWV6D5 (Jason): Chat was handled well however whenever he asks about what we have mention we have different cars "We rent out cars by category such as Economy, Cedar, Luxury or SUV etc. What car you get in that category is based on availability at local station at the time of rental." Incomplete chat as customer left chat without answering. 

Chat ID: R5JJXABLGU (Shagufa): Chat was handled really well and as per the process guidelines. 

Chat ID: R5U8INBTQ5 (Shagufa): Chat was handled quite well however customer left the chat. 

Chat ID: R4YVJR1L97 (Harsh): Chat was handled perfectly well and as per process expectations. 

Chat ID: R5JJJ8FCMN(Shagufa): Chat was handled really well however customer left the chat when she asked for the lead generation questions. 

Thanks and Regards, 

Amit